Christopher Gonzalez Email & Phone Number

Everett, Washington, United States

Supporting the daily operations, success and development of Fluke Calibrations Inside Sales Team.

• Frontline Manager for 9 sales professionals supporting $366 million in annual revenue. • Accomplishments to date:o High Touch YTD Attainment: 95%o Low Touch YTD Attainment: 91%o Total YTD Attainment to plan: 92%o Sellers have exceeded quota in 34 instances.o 1400% Increase in Outbound Logged Activity from Jan to May (from 75 logged calls to 1100 monthly)o Increase of $1,236.370 YoY funnel addition per team member on averageo Lead conversion from 10% to 15% on average. o Rookie of the Year Runner Upo Active participant in multiple kaizens.

San Antonio, Texas, United States

•Supports daily operations, hiring, onboarding, training, and development for 12 Inside Sales Associates responsible for over $10 million in annual revenue.•Partners with peers, sellers, sales effectiveness, and training academy to create more effective means of driving team members' engagement, performance, and expertise by creating unique analysis-centric adaptive strategies highlighting Grainger's focus and differentiation. •Responsible for driving an $800 K revenue increase H2 vs. H1 2021, finishing the year at 110% to goal with a 54% profit margin. •11 consecutive months over sales goal across multiple districts with a 30% Increase in KPI performance per individual during H2 2021•Led an SBU of fellow leaders responsible for creating Grainger's Inside Sales Interview Workshop and Safety Subject Matter Expert Teams.

San Antonio, Texas, United States

•Served as Interim MISA for Inside Sales Districts 58W and 589. Accomplishments Include: Call/Minute Team Average increased from 21.5/78 in Q4 2020 to 29.7/96.37 Q2 2021. Team Sales Goal Average increased from 91% in Q4 2020 to 103.1% in Q2 2021 487.2% revenue increase for First-Year Red Pass Customers H1 2021•120 Inside Track Skills certified during 315 Coaching Sessions spanning across 4 Districts•Consistently lived in and demonstrates Grainger's Principles•Firm understanding of Seller competencies and how to coach to them•Ability to coach and assess talent across multiple verticals and contract offers. •Consistently drives the execution of new initiatives by teaching, training, and developing tools to help sellers adopt them.

San Antonio, Texas

•Winner of Q3 2018 Be 2X Award for "Laser focus to creating unique value, exceeding monthly goal…while growing revenue 8% over last year. (Acting as) an informal leader within our team and stepping up to help all our new team members adapt to the ISA role. •Three-time People's Choice winner "for his relentless work to help his peers when they need help or covering CSG's when a team member is out."•Voted D589 MVP for H2-2018, acknowledged quarterly for efforts to "Make the team better."•Finished 2018 at 106.43% percent to goal. •Inside Sales -Salesforce Lightning Champion 2018•Invited to speak as a representative for Contract Inside Sales on a panel at the 6/13 AA-ISP Summit in Dallas, Texas.•Acted as an assistant coach to new sellers in the academy space and mentored 5 sellers as they transitioned onto the floor.•Trusted to lead gryphon sessions, conduct ride alongs, provide coaching, lead huddles, and recommend approval for Grey/Red Belt skills for fellow sellers•Acting leader for D589 when MISA is unavailable, work to drive performance, and meet/exceed expectations in the absence of management.

1874 Joe Battle Blvd, El Paso, Tx 79936

•Retail Manager assigned to various stores in the El Paso market. •Responsible for talent acquisition and development, merchandise presentation, advertising, inventory, and maintenance of Target Department Stores with over $45 million in annual sales. •Oversaw the productivity and conduct of over 30 direct reports across various departments (i.e., Food, Produce & Dairy, Electronics, Sporting Goods, Toys and Hardlines) •Achievements include an 8% profit improvement in areas of responsibility year over year, establishing these departments as the most lucrative for the store •Responsible for the daily operation of the highest-grossing food departments in 3 states

El Paso, Tx

•Head of Digital Communications for a local non-profit organization dedicated to the historic preservation of Downtown El Paso and the surrounding region. •Responsible for organizing and executing events, managing written web content, newsletters, writing articles and blogs for The Texas Trost webpage social and local media outlets.

El Paso, Tx

•Technical Engineer for independent information technology (I.T.) company providing I.T. managed services, networking, telecommunications, web development, backup, recovery, and I.T. security services. •Experience implementing Cisco Networking hardware, large-scale data migration, P.C. hardware repair, virus removal, Microsoft Suite, and various Windows operating systems.

Wal-Mart #829, 3251 Cerrillos Rd, Santa Fe, New Mexico 87507

• Overnight Assistant Manager of Operations for 147k square foot Division 1 Wal-Mart with annual sales revenue of $70 million. • Responsible for talent acquisition and development, maintaining in-stock levels, general store presentation, inventory management and the execution of seasonal resets. • Responsible for the recruitment, talent development, scheduling and management of 70 direct reports. • Contributed to a 6% increase in sales for FYE 2014 and a 13% percent increase for the 2014 Holiday season.

Wal-Mart Super Center #2656, 1610 North Riverside Drive, Espanola, Nm, 87532

• Assistant Manager responsible for 40 hourly associates in a 152k square foot Super Center with annual sales of $90 million. • Areas of responsibility included electronics, sporting goods, hardware, lawn and garden, fabrics, stationery, toys, and Tire Lube Express. • Responsible for selection, training, scheduling, supervision and engagement of 40 associates as well as customer service, merchandising and inventory management. • Accomplishments included consistent month-over-month increases in sales and profits, and inventory shrink reduction FY 15 vs. FY 14 from $1.3 million to $323k.

300 E. Main, El Paso, Tx, 79901

• Technical Engineer for independent information technology (IT) company providing IT managed services, networking, telecommunications, web development, backup, recovery and IT security services. • Experience implementing Cisco Networking hardware, large scale data migration, P.C. hardware repair, virus removal, Microsoft Suite and various Windows operating systems.

207 Cincinnati Avenue, El Paso, Tx, 79902

•Part-time Wait Staff team member for popular college bar/restaurant near UTEP campus. •Responsibilities included serving customers, Point of Sale (POS) systems, processing payments, and cash handling. Certifications included El Paso County Food Handler and Texas Alcoholic Beverage Commission (TABC).

965 N. Resler, El Paso, Tx, 79912

•Part-time Sales Associate for volume video game retailer during high school and college, working 25-35 hours per week. •Responsibilities included assisting and informing customers, driving sales, processing transactions, inventory management, selling Game Informer and Power Up Rewards programs, along with cash handling

Master Of Business Administration - Mba, Business Administration, Management And Operations, 4.0

Bachelor Of Arts - Ba, English And American Literature With A Minor In Film