Christopher Gonzalez Email & Phone Number

Dallas, Texas, United States

Directs and supports the day-to day activities of a team’s operations through subordinate co leads andcoordinators.- Implements team procedures to enhance the customer experience, develop expertise and creates anenvironment for innovation.- Evaluates current team operational processes.- Monitors performance against the customers and internal KPI’s and works with their Co-Leads andDepartment Manager in developing reporting and auditing processes used to analyze the team’s operationaleffectiveness.- Provides input to strategic decisions that affects the functional area of responsibility- Effectively resolve escalated issues arising from the team’s operations- Handle all HR functions for assigned downline. Including career development, time cards etc..- Generates opportunities for future team and company growth- Prepares monthly, quarterly and annual reports for Service Manager and account managers- Take a lead role in developing new-business proposals and presentations that create and nurtureopportunities and partnerships

Austin, Texas, United States

 - I am responsible for a full armament / logistics platoon of over 30 soldiers. - As an Army Officer, I am responsible for the training, well-being, and readiness of all members of my platoon. - I conduct training events, Physical Training (PT) sessions, convoy and range operations, and one on one counseling and individual improvement programs.  - I ensure mission success by keeping my platoon up to date on their warrior skills, specific job functions, and physical fitness. This is accomplished through leading by example, excellent communication skills, and overall good leadership practices.

Dallas, Tx

 - I am directly responsible for all shipping and receiving operations within our 850,000 sqr/ft warehouse.  - I managed operations for 148 dock doors with a team averaging 20 forklift operates and 4 support staff.  - I have experience with SAP and Red Prairie WMS. - I have experience managing pay and time cards, forecasting of load schedules, needed man hours, scheduling overtime, and interviewing potential applicants.  - I kept accountability for the employee’s productivity and time as well as holding them accountable for lost time, job performance, and picking discrepancies.  - I conducted monthly training meetings in OSHA safety regulations, Emergency evacuations and drills, Forklift, Dock Door, and Inventory Control Operations.

Lake Worth, Texas

 - I was directly responsible for all operations of the Shooting, Ammunition, Hunting, and Archery departments as well as the Gun Counter and ATF station.  - I was responsible for opening my section in a brand new store. I trained a brand new staff of over 30 individuals on federal documentation, ATF Regulation, sales processes, back stock / warehouse functions, and the POS systems.  - I was responsible for my team consistently making top 10 out of over 150 locations in the company in all measure sales areas as a brand new location.  - By offering daily motivation and practicing simple goal setting techniques, we were always meeting and exceeded our sales quotas.  I kept inventory and accountability for approximately 2,000 firearms and their documentation at any one time on a daily basis.  - Trained employees on and operated the Archery Repair and Gunsmithing services.  - This was an extremely fast paced sales environment where multi-tasking and quick decision making were a daily occurrence.

Dallas/Fort Worth Area

- Responsible for the security and direct observation of client property.- Trained and Licensed as a Level 2 Texas Security Guard, - Have experience as a Sight Supervisor, Entry Control, and Patrol Operations.

Dallas/Fort Worth Area

- I was personally responsible for the Safety and Security of between 48 to 72 inmates at any given time on my shift.- Had to demonstrate extremely strong leadership and interpersonal communication skills on a daily basis. - Trained and licensed in Direct Supervision of inmates.- Have experience with MHMR, Transportation, High Risk, and Full Restriction.