*Start to end processes are carried out on the in house database system to create a meaningful report covering a full record of a customer’s accounts and products held with the Bank. *Review and comply with up to date releases, processes and current GDPR legislation’s in place. *Cross referencing and cataloguing data from various 3rd party sources into a standardised format, allowing investigation handlers to make informed decisions, on all customer products. *Identifying vulnerable customers using SQL within various databases, in order to prioritise workload. *Ensuring personal performance quality stays above 90%, whilst meeting productivity targets.

*Performing nightly audit cross checking and analysing all transactions across multiple POS systems, ensuring a financial balance for the business day.*Updating and implementing strict standard procedures to ensure each task is performed to a high standard consistently.*Four weekly performance reviews for new team members, ensuring action plans of improvement are implemented.*Setting objectives for permanent staff to focus on career development.*Working alongside the Training Manager, creating training plans and workshops to ensure staff engagement.*Participating in ongoing training workshops – Positive Qualities – to improve management skills, and understand training techniques.*Working alongside other departments to ensure the guest experience is prioritised throughout their journey through the hotel.*Creating upselling opportunities through Hilton’s own extranets.*Regularly tracking repetitive issues raised via guest feedback and implementing resolutions.