Christopher Goodgame Email & Phone Number

Scottsdale, Arizona, United States

Under general supervision, tracks and manages the organization's hardware and software technology assets across the ITAM lifecycle. This role is responsible for the effective and efficient execution of the organization's IT Asset Management policies, processes, and procedures as well as ensure adherence to all corporate or regulatory compliance standards and requirements.-Maintain accurate inventory of IT equipment and other IT assets through inventory audits-Ensure accuracy of the IT Asset repository for hardware assets across the organization-Track hardware and software assets as they navigate through the various stages of the asset lifecycle including requests, procurement, receiving, deployments, moves/add/changes, break/fix, reclamation, retirement, and disposal-Fulfill purchases of peripherals and supplies through approved systems and vendors-Manage the receipt of hardware including inspection, validation, and shipment tracking-Partner with desktop services and engineering to prep/build/configure laptops, desktops and mobile devices for new hires, break/fix, and upgrades-Prepare laptops, mobile devices and/or accessories for shipment to remote team members-Ensure stock is maintained with the items needed to keep employees productive-Facilitate the asset reclamation process for employee separations-Facilitate the compiling of decommissioned hardware asset data and prepare assets for donations or decommission/destruction in coordination with third-party disposal services-Manage the receipt, storage and assignment of software license keys and executables as well as maintenance of vendor's software licensing portals-Performs periodic software license reviews, true-ups, and internal audits to assess current software risks and compliance posture of the organization-Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Scottsdale, Arizona, United States

-Provide level one support for internal users in the following areas:Account lock-outsPassword resetsOkta MFA SupportiPhone and MiFi support-Identify, research and resolve level two and level three issues for internal users including but not limited to workstation, printer and SSL VPN support.-Work efficiently utilizing a ticketing system that must be kept current with full disposition details.-Perform administration and maintenance of Active Directory users and groups. -Assist in the installation and maintenance of workstation and printer infrastructure solutions in support of user environments.-Respond to information security events related to add/change/deletes and other user privilege changes.-Tracks, monitors and coordinates with other IT areas to ensure timely resolution to problems. -Provide on-call after hour support for user issues.-Communicate courteously and effectively with end users in problem resolution process.-Support the company’s commitment to protect the integrity and confidentiality of systems and data.-Participate in the technology portion of the employee/contractor onboard process. Creating accounts and setting up laptops for new hires, then assisting those new hires with logging into their laptops (ie providing username and password).

Scottsdale, Arizona, United States

•Successfully provide initial and end user support for clients and employees.•Provide efficient solutions and manage user computer issues (locked out, reset passwords, VPN, internet connection).•Effectively monitor multiple systems and applications to ensure file/job submissions are completed within required service level agreements and troubleshoot or escalate timely. •Create and escalate tickets for identified or reported issues (stuck files, failed applications, errors) to appropriate groups for resolution.•Page out and call key process owners of high severity issues as needed.•Successfully assist clients with token set-up, login issues, other technology issues, and direct in-coming customer calls to appropriate department for account disputes and paperwork submission.•Actively complete daily checklists for processing of files and provide details of any potential issues

Scottsdale, Arizona, United States

• Provided excellent customer service by answering and directing client calls to the proper individuals.• Managed and escalated physical security incidents including involving local authorities. • Monitored the company facility and surrounding area via scheduled and unscheduled patrols throughout internal and external areas and by electronic equipment as needed.• Attended to and monitored alarms to entrances and exits of the building.• Answered radio calls by other officers to investigate disturbances or other reports as needed.• Cultivated physical security awareness across company and proactive in initiatives.

* Conducted foot patrols of sites that were required on an hourly or bi-hourly basis. * Monitored cameras of the facility that I was posted at, if cameras were available. * Monitored traffic activity during business hours and non-business hours. * Conduct customer service for the client or their clients by issuing badges for visitors, and employees that forgot their proxy badge. Also if a person was on site for a meeting or interview. I would call the person they were meeting to escort them through the building.* Escorted contractors through the facility or to higher clearance areas to stay within the North American Reliability Corporation, NERC, and the Western Electricity Coordinating Council, WECC. * Documented daily activities on paper and/or on the computer. * Promoted to Field Inspector in 2011. Duties included driving the Valley, in company truck, checked multiple locations (i.e. manned facilities and unmanned sites), and insuring that no incidents had occurred.* When an incident had occurred I would take pictures of the incident, call the Police if needed, email the pictures to my supervisor, and complete an incident report for the client.* If the Police had been contacted I would wait until they arrived for a report to be filed. After the Police Officer had gathered all the information needed I would collect a Report number for the contracted client to follow-up on.Sometimes meeting with the Police in different locations across the Valley for criminal damages, trespassers, abandoned vehicles on the client’s property, and etc.

• Foot patrolled sites that were required on an hourly or bi-hourly basis. • Monitored cameras of facility that I was posted at. • Monitored traffic activity during business hours and non-business hours. • Issued badges for visitors, and employees that forgot their proxy badge. • Documented activities on paper and on the computer. • Provided parking lot security for company during season games.

Education record

Education record