Christopher Goodgame Email & Phone Number

Scottsdale, Arizona, United States

Under general supervision, tracks and manages the organization's hardware and software technology assets across the ITAM lifecycle. This role is responsible for the effective and efficient execution of the organization's IT Asset Management policies, processes, and procedures as well as ensure adherence to all corporate or regulatory compliance standards.

Scottsdale, Arizona, United States

-Provide level one support for internal users in the following areas:Account lock-outsPassword resetsOkta MFA SupportiPhone and MiFi support-Identify, research and resolve level two and level three issues for internal users including but not limited to workstation, printer and SSL VPN support.-Work efficiently utilizing a ticketing system that must be kept.

Scottsdale, Arizona, United States

• Successfully provide initial and end user support for clients and employees.
• Provide efficient solutions and manage user computer issues (locked out, reset passwords, VPN, internet connection).
• Effectively monitor multiple systems and applications to ensure file/job submissions are completed within required service level agreements and troubleshoot or escalate timely.
• Create and escalate tickets for identified or reported issues (stuck files, failed applications, errors) to appropriate groups for resolution.
• Page out and call key process owners of high severity issues as needed.
• Successfully assist clients with token set-up, login issues, other technology issues, and direct in-coming customer calls to appropriate department for account disputes and paperwork submission.

Scottsdale, Arizona, United States

• Provided excellent customer service by answering and directing client calls to the proper individuals.
• Managed and escalated physical security incidents including involving local authorities.
• Monitored the company facility and surrounding area via scheduled and unscheduled patrols throughout internal and external areas and by electronic equipment as needed.
• Attended to and monitored alarms to entrances and exits of the building.
• Answered radio calls by other officers to investigate disturbances or other reports as needed.
• Cultivated physical security awareness across company and proactive in initiatives.

* Conducted foot patrols of sites that were required on an hourly or bi-hourly basis. * Monitored cameras of the facility that I was posted at, if cameras were available. * Monitored traffic activity during business hours and non-business hours. * Conduct customer service for the client or their clients by issuing badges for visitors, and employees that.

• Foot patrolled sites that were required on an hourly or bi-hourly basis.
• Monitored cameras of facility that I was posted at.
• Monitored traffic activity during business hours and non-business hours.
• Issued badges for visitors, and employees that forgot their proxy badge.
• Documented activities on paper and on the computer.
• Provided parking lot security for company during season games.

Education record

Education record