Christopher Goodwin Email & Phone Number

Huddersfield, England, United Kingdom

Huddersfield, England, United Kingdom

Bradford, United Kingdom

I worked within the BI & Telemetry team, focusing on MI requirements analysis, managing complex projects with multiple stakeholders (using Jira, Confluence and Trello), supervision and control of BAU report processes and implementation of best practices, standards & strategic improvements to MI provision to best meet customers’ needs.Lead the business wide analysis & evaluating the impact of GDPR (General Data Protection Regulation) for Data Intelligence & Visualisation in order to… Show more I worked within the BI & Telemetry team, focusing on MI requirements analysis, managing complex projects with multiple stakeholders (using Jira, Confluence and Trello), supervision and control of BAU report processes and implementation of best practices, standards & strategic improvements to MI provision to best meet customers’ needs.Lead the business wide analysis & evaluating the impact of GDPR (General Data Protection Regulation) for Data Intelligence & Visualisation in order to ensure regulatory requirements are met throughout operational areas.Responsible for the design, development and production of critical management information for multiple business areas within Santander Operations.Key Accountabilities: Lead highly technical projects and development initiatives. Designed and built complex workflows, meeting and exceeding customer requirements. Proactively reengineered the business process improving the user experience by mapping the customer journey. Produced complete, accurate and timely MI reporting using; SQL Server, SSIS, Excel, web-based applications and any other suitable tools. Scheduled reports and automated BAU tasks to reduce customer effort. Designed and developed business intelligence dashboards and other automated reporting solutions. Managed stakeholders across the organisation, from Director-level to front-line associates. Managed close working relationships with all internal and external stakeholders. Supported the MI reporting infrastructure to provide accurate & timely data for core systems. Implemented minimum standards, and improvements to core systems which supported the wider business projects. Show less

Bradford, United Kingdom

Working with key stakeholders to specify, develop and produce high quality MI and reporting to support key projects and strategic initiatives; Ensuring the quality of existing reporting through maintenance and review.Responsible for:- Scheduled delivery of MI reports and other solutions to meet customer needs.- Specification, design and development of purpose built MI solutions to meet business and customer needs.- Driving best practice, agreeing requirements and scoping… Show more Working with key stakeholders to specify, develop and produce high quality MI and reporting to support key projects and strategic initiatives; Ensuring the quality of existing reporting through maintenance and review.Responsible for:- Scheduled delivery of MI reports and other solutions to meet customer needs.- Specification, design and development of purpose built MI solutions to meet business and customer needs.- Driving best practice, agreeing requirements and scoping future developments with business managers.- Understanding and developing the MI infrastructure to provide accurate & timely data from core systems.- Ownership of projects and associated stakeholder relationships.- Working in line with internal control and governance practice .- Commitment to quality and excellent attention to detail.- Resolution of incidents to ensure timely fixes and tactical improvements to all MI systems- Embedding MI best practice into every day culture – understanding its use, value, purpose and to ensure it supports business decisions.- Undertaking maintenance, ensuring fixes are in place within agreed SLAs to minimise operational & cost impact and use, learning to identify improvements and tactical fixes to MI and systems.- Ensuring all developments are UAT tested and fully rolled out to stakeholders to enable maximum benefit .- Helping to drive change control processes throughout the team and wider area. Show less

Geoban Uk, Bradford, United Kingdom

Manage supplier service level performance and undertake periodic reviews to ensure that service levels are updated in line with the evolving business requirements and quality of product to customers.Proactively identify cost saving opportunities within current processes to meet strict annual budgets.Organise and monitor inventory levels to maximise efficiency throughout the production and dispatch of the Credit/Debit card & PIN process.Chair regular meetings with key stakeholders… Show more Manage supplier service level performance and undertake periodic reviews to ensure that service levels are updated in line with the evolving business requirements and quality of product to customers.Proactively identify cost saving opportunities within current processes to meet strict annual budgets.Organise and monitor inventory levels to maximise efficiency throughout the production and dispatch of the Credit/Debit card & PIN process.Chair regular meetings with key stakeholders (internal and external).Ensure supplier compliance with internal and regulatory policies, procedures and guidelines.Monitor, evaluate and sign off supplier spend in accordance with the contractual agreement Show less

Leeds, United Kingdom

Bachelor Of Arts (Ba), Sport & Leisure Management

Hnd, Sport & Leisure Management