Strategic business partner to business clients on organizational and management solutions. Consult with business owners to understand and recommend changes related to employee engagement, employee retention, and performance management. Manage multimillion-dollar client portfolio. Manage end-to-end client engagements and drive growth through client acquisition, development, and retention. ● Maximize client investments in human capital through establishment of best-in-class practices.● Analyze client position and establish metrics to provide benchmarks and results reporting.● Drive performance improvement in human capital management from organizational structure and talent acquisition to employee relations and retention strategies.● Spearhead assessment of client requirements related to organizational development, risk and safety consulting, employment law compliance, and payroll and workers’ compensation administration.● Build and maintain client roadmaps to address client requirements, growth plans, and KPIs.

Lead business unit generating $200M annual revenue for exclusive area service provider of pre-hospital medical care transport with over 160,000 transports each year. Direct team of 9 Managers and 900+ First Responder Paramedic, Emergency Medical Technicians, Communication Center Dispatchers, and support teams.● Plan and prepare annual budgets for a multi-site multi-million dollar business unit.● Provide strategic direction to the division’s leadership team and work to meet both fiscal and market share objectives. ● Develop strategic goals while supporting the team to execute the tactical objectives to meet those strategic initiatives. ● Collaborate with C-Suite executives on aligning business unit objectives with overall corporate initiatives. ● Monitor and manage regulatory compliance with federal, state, and contractual obligations.Select Results:● Achieved 3% mature market growth year-over-year despite challenging market conditions.● Reshaped Labor Relations to a cooperative and productive working environment, gaining Labor Relations and employees’ trust resulting in open and ongoing dialog and changing the trajectory of a previously contentious and unproductive relationship.● Renegotiated 2 multimillion dollar contract extensions with San Bernardino County, brokering the length of the contracts to 5 years and clinching millions of dollars in additional revenues for the company.● Secured a new contract and established new standby event services generating over $1M annually.● Joined air and ground First Responder business segment groups, resulting in improved communication and planning between segments and a 100% boost to forecasted air transport revenue.● Member of Diversity Equity and Inclusion Committee responsible for increasing the organizations' diversity, awareness, and cultural enlightenment.

Directed Human Resources for provider of full-range medical transportation services and pre-hospital assistance with 17,000+ employees. Led primary Human Resource functions related to staffing, employee relations, labor relations, and internal process improvements. Managed team of 14 direct reports providing support to multi-site facilities. Instilled HR practices for the betterment of the company and its people.● Developed recruitment strategies and development initiatives for a regional employee base of 7,000+ (part of a company-wide base of 19,000 employees with over $1.5B in annual revenue). ● Communicated directly with executives, directors, managers, and supervisory staff serving as human resource advisor and ensuring regulatory and policy compliance. ● Regularly evaluated and updated compensation structure and procedures to align to best industry practices while collaborating with legal staff in relation to federal and state labor laws. ● Provided overall operational guidance and performance evaluations, ensuring top-quality internal productivity and functionality. Select Results:● Cut costs 40% by reducing reliance on print media while continuing to provide quality candidate sourcing. ● Reversed 3% drop in collection rate by leading innovative employee engagement initiative. ● Turned unprofitable event into profitable, revenue generating one by persuading executive management to use temporary event staff resulting in consistent growth over 3 consecutive years. ● Improved time to recall workers to open positions by 60 days by developing labor contract strategies.● Increased part-time utilization by 30% across the region by spearheading a successful beta initiative. ● Member of implementation committee responsible for $2M shared service organizational restructuring.

Drove HR initiatives and actions related to employee relations and operational efficiency improvements. Responsible for three direct reports supporting multiple facilities. Led recruiting strategy for 1.2K+ employees and oversaw three direct and four indirect reports. Handled benefit administration and worked cross-functionally across departments to ensure overall legal, state, and federal regulated compliance.

Provided corporate leadership and HR support for organization generating $250M+ in revenue. Consulted with executive management and decision makers to frequently update and maintain compliance and company policies and procedures. Key Achievements:• Increased job fair participation by 20%, subsequently improving the quality of new hires. • Enhanced ability to measure the success of staffing functions by developing new performance metrics including recruiting efficiency ratio, cost-per-hire, and average time to close.