Christopher Gouveia Email and Phone Number
Core Competencies • Superior conflict resolution and customer service skills• Exceptional multi-tasking abilities• Able to remain patient and calm in frustrating situations• Able to work well and remain focused under pressure• Organized and detail-oriented• Creative problem-solving and critical thinking skills• Record-keeping and documentation skills• Highly adaptable and driven • Skilled in understanding and communicating degree requirementsTechnical SkillsMicrosoft Office Suite | Banner | Salesforce | Interactive Degree Audit | Blackboard | Degree Works | Apply Yourself
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Learner Services ManagerNortheastern UniversityBoston, Ma, Us
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Learner Services ManagerNortheastern University Dec 2021 - Present
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Learner Services RepresentativeNortheastern University Feb 2017 - PresentGreater Boston Area
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Customer Service RepresentativeBoston Financial Data Services Mar 2016 - Feb 2017I assist various customers with their account types for my client in which I handle more than 30 calls a day. Accurately and effectively manage customer concerns, and assist with training new hires. Enforce company policies and procedures regarding confidentiality, customer account security and manage expectations of the call center. Provide excellent customer service and provide supporting documentation on customer interactions. -
Customer Service RepresentativeWebster Bank Oct 2013 - Mar 2016During my time here I was responsible for various customer accounts. Consistently processed transactions for the customers, handled customer concerns, and operated with the greatest amount of confidentiality. Enforced branch policies and procedures, trained new hires when needed and traveled to support the staffing needs of other branches. Filed customer information manually and electronically and balanced transactions at the end of the night. -
Department Sales LeadBest Buy Mar 2011 - Oct 2013I started out as a sales associate and quickly moved into a sales lead role. I coached and trained new hires on store policies and procedures, sales and store product. I handled customer and employee concerns within the department, created the employee schedule for the computer/tablet department, and provided excellent customer service. Consistently provided quick and accurate customer transactions, such as, placing orders and processing store-to-store transfers.
Christopher Gouveia Education Details
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History -
New Bedford High SchoolHistory
Frequently Asked Questions about Christopher Gouveia
What company does Christopher Gouveia work for?
Christopher Gouveia works for Northeastern University
What is Christopher Gouveia's role at the current company?
Christopher Gouveia's current role is Learner Services Manager.
What schools did Christopher Gouveia attend?
Christopher Gouveia attended Emmanuel College (Boston), New Bedford High School.
Not the Christopher Gouveia you were looking for?
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Christopher Gouveia
Pelham, Nh4northeastern.edu, websterbank.com, fidelity.com, fmr.com -
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