Christopher Goyra Email & Phone Number

Santa Clara, California, United States (Remote)

Campbell, Ca (Remote)

- Support all UNIX/Linux systems as a NIX system administrator and engineer- Primary technical resource for Cloud Direct and Cloud Hybrid platforms for support teams- Support Storage Craft post merge on customer related issues with DraaS- Part of the NIX team on-call rotation for monitoring and issue resolution of mission critical redundant environment 24/7/365- Responsible for drive management, spotting noisy drives reducing needed commercial head flips (one of two who are able to flip commercial heads running Solaris UNIX + ZFS)- Escalation lead for Cloud Hybrid instances troubleshooting and disaster recovery- Support clustered cloud storage environment, virtualization infrastructure, and customer connectivity- Statistics and trends monitoring of software vendors and failure rates, as well as software QA and communication with developers company products- Support general Windows Server/Hyper-V/Failover Cluster Manager/SCVMM compute and storage clusters/nodes- AWS support of customer accounts and VM’s general administration of EC2 instances with EBS/S3 storage and Route53 records- Responsible for volume provisioning in ZFS- Logging and tracking tickets in JIRA Cloud (Atlassian)- Adding and maintaining KB articles in Confluence Cloud (Atlassian)

Campbell, Ca

- Supported customers of Cloud Direct Zetta products running on Windows, MacOS and Linux- Supported Arcserve Cloud Hybrid product portfolio by provisioning and troubleshooting BaaS and DRaaS instances running on Windows Server 2016/2019- Mitigated customer onboarding issues, primary technical liaison for largest client in company history (traveled cross country to train and support their staff onsite)- Curated troubleshooting KB articles, on-boarding documentation, and training videos for new hires and existing staff to provide improved and consistent support to clients- Assisted global team with both DRaaS Point to Site and Site to Site configurations- Became sole escalation engineer to support Cloud Hybrid products and provision all new and rebuild instances in the DCs and AWS- Single handedly managed provisioning queue, created documentation, and trained new team to assume responsibility for Cloud Hybrid- Supported upgrade from CH1.1 to CH1.2 in both the DCs and AWS instances globally- Provided monitoring support and general resolution for UNIX/Linux and Cloud Hybrid Windows based systems - Used Salesforce for ticket management in supporting Cloud Direct Customers

Santa Clara, Ca

- Provided Desktop, Helpdesk and Chat support for over 800 employees domestic and international- Built out new hires weekly from start to finish including AD account generation, Office365 mailbox configuration, Okta provisioning etc.- Imaged Dell and Apple PC’s utilizing MDT, Mobileiron and JAMF- Troubleshot issues for global users running Windows 7, 8.1,10 and Office 2013, 2016, Office365- Disaster recovery, hardware diagnostics, password and OS recovery- Setup, maintained, repaired and/or replaced equipment including hardware upgrades of RAM, HDD, SSD, and employee data migration- Utilized ZenDesk ticketing system to log and track incidents- Windows 7/8.1/10 Support and Administration- MacOS 10.11/10.12/10.13/10.14 Support and Administration- PC Encryption - JAMF MacOS FileVault2/Mobileiron Windows Bitlocker- Windows Print Server - Basic support and administration/Add, Configure and Troubleshoot Printers- Basic network troubleshooting and port activations/DHCP Reservations- Polycom phone configuration for use with RingCentral- Assisted in setting hardware standards from PC to peripherals delivering performance, quality while saving in cost- Provided cost free solution for Windows based PC backups ready for litigation hold requests- Administer / Account Creation:Active Directory, Office365, Okta, Mobileiron, JAMF, 1Password, Zoom, RingCentral, Box, Slack, HipChat, Commerce Assistant, Atlassian, SalesLoft, Outreach.io, People.ai, OneTrust, LucidChart, Bonus.ly, SurveyMonkey, BOMGAR, LogMeIn, ZenDesk, Salesforce, Workiva, UltraVNC, Brivo, MyKastle, TrustID, OpenVPN, AWS, Zeplin.io, Honey.is, Sharepoint, VMWare vCenter, Github, and more.

Santa Clara, Ca; Sunnyvale, Ca; San Jose, Ca

- Supported Fluke Networks and Tektronix Communications platforms acquired by NetScout 2015- Provided Desktop, Helpdesk and Chat support averaging 50 calls / requests daily for domestic and international satellite offices- Resolved issues for global users running Windows 7, 8.1,10 and Office 2010, 2013, 2016- Joined PC’s back to the domain, disaster recovery, virus removal, hardware diagnostics, password and OS recovery.- Managed Active Directory and Exchange accounts- PC Imaging Windows 7, 8.1, 10 and Mac Imaging OSX 10.9, 10.10, 10.11- Setup, maintained, repaired and/or replaced equipment including hardware upgrades of RAM, HDD, SSD, and Cloning- Logged, tracked and resolved issues through Footprints and RemedyForce Ticketing Systems

Raleigh-Durham, North Carolina Area

- FedEx Office Helpdesk Analyst- Troubleshot and resolved employees’ network connectivity, port activation, desktop configuration, laptops/notebooks, mobile devices, printers/faxes, and scanners- Resolved Hardware and Software failures related to Center Servers, Center Networks, Cisco IP phones, DVR systems, Microsoft Outlook and Thunderbird- Managed LDAP, FPOS, DPW, COS Registers, COS Workstations, and Cash Drawer functionality

Redwood City, Ca

- IT/Desktop Support, Database Administrator, Programming Engineer, Network Administrator, Productions Engineer- Supported and assisted the Board of Directors for all audio, visual and computer needs- Managed employees’ network connectivity, port activation, support for desktop, laptop/notebook, mobile devices, printers/fax, scanners and bar-code scanners, data permissions, Active Directory- Software, hardware testing/updating, troubleshooting, device testing, PC imaging- Disaster recovery of critical testing systems in QA/QC labs- Legacy Support of CAMS hardware - emergency repair and upgrade path for increased performance and reliability- Cognos, SAP and SQL ad-hoc reporting- Discrepancy reporting, backlog reporting, database administration, updates, reports for planning department system administration and updating (MS Access Interface/MS SQL 2000 Database)- Assisted in implementing a 5S+1 factory (5S - A cyclical methodology: sort, set in order, shine, standardize, and sustain the cycle. This results in continuous improvement; +1 - Safety)

Santa Barbara, Ca

- Responsible for testing all Cerent, Cisco, Foundry, Nortel, Extreme, Juniper and Occam equipment- Identified, troubleshot and resolved technical issues from inbound customer support calls- Managed entire phone system including leveraging “ShoreTel ShoreWare Director” software, patching and hard wiring new phone lines, repairing fiber optic and solder electrical equipment- Solved all desktop support and IT questions immediately for the entire network and users- Assisted VPN clients with setup and maintenance of their computers

Goleta, Ca

- Managed the testing of networking equipment- Executed the function of the Vault Keeper keeping inventory, testing inbound Flash, DRAM, GBIC, SFP, XFP, CF and other components used for function and upgrade- Trained employees globally on Cisco, Foundry, Extreme, and Juniper equipment, mentored technician team and the sales force- Lead for creative ideas in work productivity and customer satisfaction, resulting in sales growth and expansion of knowledge base- Go to person for troubleshooting and resolving technical inquiries

Santa Clara, Ca; Canoga Park, Ca; Ventura, Ca

- Counseled and influenced customers on the best solutions, providing excellent personalized service resulting in increased repeat business and additional referrals- Provided leadership, motivation and encouragement to co-workers that excelled productivity and accuracy which contributed to increased store revenue and future company success

Campbell, Ca

- Tested PCI and SBUS boards using Unix- Programmed EPROMs, prepared and packaged products for shipment- Assisted Traffic Manager with shipping, receiving and inventory control