Christopher Goyra Email & Phone Number

Santa Clara, California, United States (Remote)

Campbell, CA (Remote)

- Support all UNIX/Linux systems as a NIX system administrator and engineer- Primary technical resource for Cloud Direct and Cloud Hybrid platforms for support teams- Support Storage Craft post merge on customer related issues with DraaS- Part of the NIX team on-call rotation for monitoring and issue resolution of mission critical redundant environment.

Campbell, CA

- Supported customers of Cloud Direct Zetta products running on Windows, MacOS and Linux- Supported Arcserve Cloud Hybrid product portfolio by provisioning and troubleshooting BaaS and DRaaS instances running on Windows Server 2016/2019- Mitigated customer onboarding issues, primary technical liaison for largest client in company history (traveled cross.

Santa Clara, CA

- Provided Desktop, Helpdesk and Chat support for over 800 employees domestic and international- Built out new hires weekly from start to finish including AD account generation, Office365 mailbox configuration, Okta provisioning etc.- Imaged Dell and Apple PC’s utilizing MDT, Mobileiron and JAMF- Troubleshot issues for global users running Windows 7.

Santa Clara, CA; Sunnyvale, CA; San Jose, CA

- Supported Fluke Networks and Tektronix Communications platforms acquired by NetScout 2015- Provided Desktop, Helpdesk and Chat support averaging 50 calls / requests daily for domestic and international satellite offices- Resolved issues for global users running Windows 7, 8.1,10 and Office 2010, 2013, 2016- Joined PC’s back to the domain, disaster.

Raleigh-Durham, North Carolina Area

- FedEx Office Helpdesk Analyst- Troubleshot and resolved employees’ network connectivity, port activation, desktop configuration, laptops/notebooks, mobile devices, printers/faxes, and scanners- Resolved Hardware and Software failures related to Center Servers, Center Networks, Cisco IP phones, DVR systems, Microsoft Outlook and Thunderbird- Managed LDAP.

Redwood City, CA

- IT/Desktop Support, Database Administrator, Programming Engineer, Network Administrator, Productions Engineer- Supported and assisted the Board of Directors for all audio, visual and computer needs- Managed employees’ network connectivity, port activation, support for desktop, laptop/notebook, mobile devices, printers/fax, scanners and bar-code scanners.

Santa Barbara, CA

- Responsible for testing all Cerent, Cisco, Foundry, Nortel, Extreme, Juniper and Occam equipment- Identified, troubleshot and resolved technical issues from inbound customer support calls- Managed entire phone system including leveraging “ShoreTel ShoreWare Director” software, patching and hard wiring new phone lines, repairing fiber optic and solder.

Goleta, CA

- Managed the testing of networking equipment- Executed the function of the Vault Keeper keeping inventory, testing inbound Flash, DRAM, GBIC, SFP, XFP, CF and other components used for function and upgrade- Trained employees globally on Cisco, Foundry, Extreme, and Juniper equipment, mentored technician team and the sales force- Lead for creative ideas in.

Santa Clara, CA; Canoga Park, CA; Ventura, CA

- Counseled and influenced customers on the best solutions, providing excellent personalized service resulting in increased repeat business and additional referrals- Provided leadership, motivation and encouragement to co-workers that excelled productivity and accuracy which contributed to increased store revenue and future company success

Campbell, CA

- Tested PCI and SBUS boards using Unix- Programmed EPROMs, prepared and packaged products for shipment- Assisted Traffic Manager with shipping, receiving and inventory control