• Works within current standard compliance processes, systems, procedures and reports simple non-compliance issues.• Responds to routine requests using form letters; edits templates in order to customise responses to non-routine requests.• Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.• Selects appropriate data from information provided by others and inputs that data into spreadsheets or standard formats.• Uses the full functionality of standard office software as required to prepare routine letters, memoranda, reports and similar documents following detailed instructions.• Supports development of personal capabilities by pursuing existing formal and informal training opportunities.• Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.• Collects and prepares standard data related to ongoing issues.