Christopher Graham Email & Phone Number

West Lorne, Ontario, Canada

Factory Operator producing transport truck laminate flooring. Currently Part-time leading to Full-time.

Bothwell, Ontario

Assisted with daily maintenance and ground keeping of the camp site. As well as tree removal and trimming.

Chatham, Ontario

The employee relations specialist job was a first line of contact between our employees and Human Resources. Agents that needed help could approach us on the floor and had private discussions about concerns and issues and we would handle them and provide resources to the agents and managers as needed. Anything needing to be brought in to HR we arranged the meeting and gathered all the preliminary information and attended he meets as the agents advocate. We also had a monitoring roles looking into agents performances and scheduled coaching sessions if we spotted inconsistencies. We worked heavily with CFO, HR and work force management.

Chatham, Ontario

Chatham, Ontario

I was on a team of 6. We helped the manage and monitor TekSavvy's many networks and interlinks. We provided real-time information and update to our customer service, technical support, work force managers and cooperated heavily with our NOC dept as their boots within the call center. We also posted updates to our customers about service interruptions on social media.

Team leader for a group of Customer Service Resolution Associates. The team sized from 25-30 people at any one time. They were the managers or Level 2 on customer service and support calls and were empowered and provided tools and training to assist the fix customer issues. The team had power is escalate issues and had credit authority while maintaining profitability and keeping the customers happy. This team was also in charge of Tek Savvy's Customer Retention Program as well.

Lead a team of 10-15 people to take incoming customer service call for new orders, order follow-up and completion. The team ensured that every customer was handled by the same team from the beginning to the end of the order/install process.

Lead a team of 18-20 to process all residential customer order. Ensured productivity and accuracy while developing my team.

Chatham, Ontario

•Manage the store’s resources in order to maximize the key result areas:Driving revenue, Controlling Costs and delivery of Exceptional Customer Service•Hire, develop, train, coach and motivate the store employee team•Manage store-scheduling system to ensure there is proper coverage for all shifts including days, evenings, weekends and statutory holidays•Control store-operating expenses.•Lead by example in company service standards.•Manage store physical inventory.•Manage store Health & Safety program

•Managed my team of 20-30+ members to again achieve and exceed goals that were laid out by the company •I ensured the customers had a pleasant and safe dining experience while in the restaurant and the drive through.•I was fully serv-safe trained for food safety and standards and ensured the standards where met and maintained at all times.•I also managed all of the food inventory levels and ordering within the restaurant to ensure an appropriate and fresh supply of food.•I managed all HR within the store such as hiring, coaching, scheduling and progressive discipline when needed•Preparing and sending of weekly financials to be sent to head office for there review and feedback.

Underground Hard Rock Miner Common Core

Underground Hard Rock Miner Common Core - COMPLETED March 15, 2024 Modules: U0000, U0001, U0002, U0004, U0005, U0006, U0010, U0011, U0012..

Diploma, Business Administration