Christopher Grant Email & Phone Number

Henderson, Nevada, United States

-answering phone calls-providing hardware and software support-delivering hardware and software to users-imaging workstation, MDTs and Laptops-various other hardware installs and teardowns

Henderson, Nevada

CITY OF HENDERSON Tech Services — Senior Recreation Assistant-June 2020 - Present • Handles the timely resolution of customer support calls including helping patrons with account creations, reservations, and login issues • Responsible for the approving and processing new patron online accounts • Responsible for equipment deployment and tear down of employee workstations including tower, thin systems, monitors, and monitor mounting hardware • Responsible for creating and setting up new employee accounts • Collaborates with internal departments to stay informed on programing, events, or other pertinent information to support patron inquires • Manages assigned tasks in order to provide timely responses to patrons and employeesAug 2023-PresentAuditing and book keeping for Youth Enrichment for City of Henderson-Auditing Schools to ensure that those using the Safekey Program have paid-General account help questions helping patrons to pay and log in-processing program specific paperwork to enroll and allow usage of the Safekey before and after school programSports — Senior Recreation Assistant — Oct 2019 - June 2020 • Assisted with the organization, direction, maintenance, and supervision of recreational programs, including general, therapeutic, aquatic and senior recreational programs • Provided excellent customer support while handling customer inquires and deescalation of customer issues • Performed administrative duties including data entry, record keeping, preparing and processing various documents, maintaining files and daily event logs, and registering program participants

Henderson, Nevada

• Oversaw all activities within the pool facility • Provided explanation and enforcement of pool rules, regulations and policies to ensure patron safety • Provided customer service by answering questions, providing guidance, and responding to customer needs • Responded to emergencies and rescues including active drowning, CPR, and first aid • Maintained facility cleanliness and orderliness

United States

• Utilizes quick decision making skills to determine necessary calls, impose scoring penalties, and determine game outcomes • Collaborates with coaches, players, and other sporting officials to provide information, coordinate games, resolve problems, and uphold the rules of the game • Handle concerns and complains while remaining calm in stressful situations • Document, organize, and maintain game records correspondence

3315 E. Russell Rd, Las Vegas, Nevada

• Provided customer service support and responded to customer questions • Analyzed, troubleshot, and provided technical support for software and program issues to determine solutions • Delivered support with the design and establishment of the online store utilizing the Volusion platform; oversaw ongoing data entry for website maintenance • Installed and maintained the new POS systems and ensured proper communication between program software including QuickBooks • Handled additional administrative duties including managing email correspondence

Unlv

• Responsible for monitoring and supporting application software • Analyzed simple and complex problems and details to understand the client’s needs • Designed, tested, and developed software to meet those needs • Ensured continued functionality software and programs through ongoing maintenance and testing