Christopher Graver Email & Phone Number

Toyota City, Aichi Prefecture, Jp

Assist customers by providing the best finance and insurance products to suit individual needs and consistently ensure maximum profitability. Confirm the customer understood products and overcame any objections. Effectively close the customer after presenting appropriate financing options. Sell add on accessories, extended service contracts, GAP coverage, and other maintenance options. Confirm the customer’s understanding of vehicle features, standard and optional equipment, and additional product information prior to delivery. Consistently meet and exceeded profitability goals. Maintain knowledge on loan programs and coordinated loan packages with lenders.

Analyzed relevant case facts and claimant information in order to recommend appropriate case action, while identifying potential fraud related to any aspect of the claim. Reviewed interview data related to the claim in order to determine liability and accuracy of claim information.Provided detailed recommendations for claim adjustments.Supervised investigative efforts and coordinated with clients for undetectable surveillance investigations.Provided video and audio files of completed investigative efforts to clients.Negotiated settlement offers with claimants prior to litigation proceedings.

Named interim Detective and received advanced training in criminal investigations.Conducted extensive criminal investigations and completed related reports, warrants, and arrests.Received formal recognition for exemplary yearly performance evaluations, as well as the award for Office of the quarter.Participated in Lake County’s Shop with a Cop program, interacting with less-fortunate families by Christmas shopping with children.Held the position of Field Training Officer and kept detailed training records. Responsibilities included daily observation reports and training workshops.Received formal recognition for the execution of felony search warrants and subsequent arrests.

Us

Led an elite 12-person team in client relations, revenue generation, and project management.Created a multi-discipline sales training program for new hires.Trained, monitored, and motivated a team of 28 of the top sales performers on a daily basis.Interacted with prospective owners as a closing manager to finalize the purchase process.Identified and implicated several client-specific marketing programs which used state of the art digital marketing products.Recognized on several occasions for exceeding sales growth expectations within my team, that contributed over $1.5 million of overall sales revenue.Assisted in the successful negotiation of several marketing contracts with outside marketing companies.

B.S., Business Administration

Diploma, Applied Technology