Manager, Underwriting Operations
CurrentSenior Program ManagerJul 2014 - Present• Responsible for Underwriting Unit performance reports i.e. tracking of exposures, new business hit ratio and renewal retention reports.• Develop reports for external use including hospitals, nursing homes, physician groups, captives, brokers, reinsurers and auditors.• Generate various quarterly, monthly and weekly Underwriting Production reports for management and executives.• Lead in IT systems and intranet related projects including modification, maintenance, enhancements and training staff.• Responsible for policy issuance with regard to system modifications and manual tailoring of policies and forms.• Conduct research, compile data and prepare information related to projects and business needs.Marketing Program ManagerMay 2007 - Jul 2014• Process monthly commission statement including adjustments and customer support.• Register and exhibit at conventions/trade shows, generate leads and evaluate results.• Design/maintain company website, archive forms electronically and manage marketing campaigns.• Meet with agents, provide marketing support, draft Broker Agreements and maintain agent files.• Organize company events, obtain feedback from agents/insureds and publish company announcements.• Design company advertising, organize marketing materials and compose forms to attract new business.Senior UnderwriterJan 2003 - May 2007• Process all underwriting change requests through endorsements, computer updates and calculations.• Engage in written correspondence and verbal communication with insureds and/or sales agents.• Review applications, preform renewal reviews and monitor cancellation reports.• Attract and maintain all direct accounts via trade-shows, application follow-ups and customer service.• Process coverage verifications, review weekly billing journal and preform manual file audits.• Use rate tables/structure, loss runs and underwriting guidelines to ensure appropriate coverage and premium.
