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• Report significant and recurring issues to tier-2 & 3 support team• Monitor & maintain daily performance of computer systems• Document internal procedures (I.E. SOP)• Active directory knowledge. Creating accounts, reset passwords, create groups, etc• Clean up computers (Old profiles and software)• Training new staff members• Creating step-by-step training material with screenshots for end users• Experienced in providing technical assistance with incoming hardware & software issues and concerns• Skilled in installation and troubleshooting of local area network (LAN), wide area network (WAN) & other systems• Respond to end user queries by phone and email promptly manner• Proficient in running diagnostic problems and resolving those problems• Proficient in Hyper-V & VMWare configuration. Installing VMWare and VDI on servers, data centers & cloud infrastructure. Configuration VMWare workstation clients• Proficient in ServiceNow• Proficient in Connectwise manager & automate• Proficient in MSP Rmm tools (NinjaOne & Managed Engine)• Proficient with Azure Active Directory Rights Management, Azure Information Protection• Proficient with LDAP• Proficient in SFTP software (Moveit, Filezilla & WinSCP) to manage file transfer securely in upgrading storage server and providing company resources for remote client access. Automating access, workflow with layers of security behind it.• Proficient in using job scheduling software (AutoSys)• Proficient in problem-solving process with end users & empowering them to do the same• Knowledge of using powershell & scripting• Proficient in Microsoft Office Suites 2003-2016,Office 365, Windows 7-11 & windows server 2003-2022• Authorized to work in the US for any employer
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System EngineerExcellere It Services Nov 2021 - PresentTampa, Florida, Us
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Founder & CeoGame Drive Llc Feb 2016 - Present -
System EngineerVirtual It Group, Llc Dec 2019 - May 2022Brandon, Florida, Us• Provided how-to assistance to users with their laptop & desktop via phone and email• Active directory admin (add/remove users, distribution list, shared mailboxes)• Admin to Office 365 infrastructure• Provided Domain Admin Support to the company• Remotely installed software on user's machines using various remote software• Collected data from user to build image for replacing user's current computer and deploy back in a timely manner• Upgrading System infrastructures• Provided quality customer service• Experience with SFTP software (Moveit, Filezilla & WinSCP)• Experience with job scheduling software (Autosys)• Deploy & reclaim machines to locations for clients• Deploy, maintain, and reclaim server equip at client & data center locations• Deploy, Maintain Hyper-V servers• Imaged Win 7, 10 & Mac machines (Servers, Desktops & Laptops)• Imaged server windows 2003-2019• Knowledge of Meraki Firewall and MDM services• Experience with Azure Active Directory Rights Management, Azure Information Protection• Experience with LDAP• Provided Tier 2 & 3 support• Experience with providing analytics with various tools -
It Systems & Security AdministratorLazydays Apr 2016 - Dec 2019Tampa, Florida, Us• Provided how-to assistance to users with their laptop & desktop via phone and email• Active directory admin (add/remove users, distribution list, shared mailboxes)• Admin to Office 365 infrastructure• Provided Domain Admin Support to the company• Experience with ERP Systems (Microsoft Dynamic AX & Motility Software)• Used ticketing system called Altiris & SCCM• Remotely installed software on user's machines using SCCM• Collected data from user to build image for replacing user's current computer and deploy back in a timely manner• Provided quality customer service• Experience with ServiceNow ticketing system• Deploy & reclaim machines to our satellite locations• Imaged Win 7, 10 & Mac machines (Desktops & Laptops)• Deploy, maintain, and reclaim server equip at client & data center locations• Provided Tier 2 & 3 support• Deploy, Maintain Hyper-V servers• Experience with Azure Active Directory Rights Management, Azure Information Protection• Experience with LDAP• Experience in phishing campaign with KnowBe4• Experience with job scheduling software (Autosys)• Experience with providing analytics with various tools• Experience with SFTP software (Moveit, Filezilla & WinSCP) -
It LogisticsCompucom Jun 2015 - Dec 2015Fort Mill, Sc, Us• Provided how-to assistance to users with their laptop & desktop via phone and email• Edited distribution list in active directory• Remotely installed software on user's laptop using Logmein• Collected data from user to build image for replacing users current computer and deploy back in a timely manner• Provided quality customer service• Experience with ServiceNow ticketing system• Deploy & reclaim machines and accessories with them• Imaged Win 7 machines (Desktops & Laptops)• Experience with SFTP software (Moveit, Filezilla & WinSCP) -
Logistics ManagerJoffrey'S Coffee & Tea Company Mar 2014 - Feb 2015Tampa, Fl, Us• Ship finished products of roasted coffee to vendors such as Aramark, Sysco, and Cheney Brotheers via LTL• Manage inventory and operate forklift• Troubleshoot inventory and logistics conflicts to resolve any financial issues• Inspect shipments of beans and any other product prior to it being received• Setup shipping service to receive and ship products to customers and vendors• Assisted on reducing costs of shipping• Managed employees • Familiar with Great Plains software• Collaborated with other team members to provide products in a timely manner -
Shipping And ReceivingAmerican Technical & Molding Oct 2013 - Mar 2014• Shipped products to Tervis Tumbler facilities, GE, Purell, Closetmaid, and other vendors.• Managed inventory• Used Infor ERP Visual software to create orders and packing lists for shipments• Operated forklift• Troubleshoot inventory conflicts to resolve the financial issues.• Assisted in quality control of inspecting plastic parts for customers• Setup shipping service to receive and ship product to customers and vendors.
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Temp: Tier 1 Technical SupportKforce Jul 2013 - Sep 2013Tampa, Fl, Us• Provided how-to assistance to users with their laptop via phone and email• Edited distribution list in active directory• Used ticketing system called Peregrine• Remotely installed software on user’s laptop using Dameware• Collected data from customers to troubleshoot issues with their computers and respond back in a timely manner• Provided quality customer service via inbound and outbound calls• Removed infections with remediation steps• Imaged XP & Win 7 machines. -
Consumer Technical SuppportThreattrack Security Inc. Mar 2013 - Jun 2013Clearwater, Florida, Us Subsidiary of GFI Software Technical support for Threat Track Security Software antivirus software for consumers. Provide pre and post-sales support for consumer software products sold. Customer service (inbound & outbound calls: number of calls 80-100) Work with Tier 3 technicians to identify bugs or potential issues within the software. Assist customers over phone and email to configure Threat Track Security software to work properly on their computer(s). Collecting data from customers to troubleshoot issues with their computers and respond back in a timely manner. Remove infections with remediation steps. Assist College in troubleshooting procedures to resolve the issue in a timely manner. Troubleshooting of LAN & WLAN equipment for home and office. Editing Active Directory. Acquired A+ certification -
Consumer Technical SupportGfi Software Nov 2010 - Mar 2013Austin, Tx, Us Technical support for GFI Software antivirus software for consumers Provide pre and post-sales support for consumer software products sold. Customer service (inbound & outbound calls: number of calls 80-100) Assist customers over phone and email to configure Sunbelt Software to work properly on their computer(s). Collecting data from customers to troubleshoot issues with their computers and respond back in a timely manner. Assist College in troubleshooting procedures to resolve the issue in a timely manner. Troubleshooting of LAN & WLAN equipment for home and office. Editing Active Directory. -
Temp-To-Hire Position – Palletizer For UnileverSpherion Jun 2010 - Nov 2010Atlanta, Georgia, Us Palletizing Finish products of ice cream made by Unilever Clearwater Production plant. Cleaning locker area of boots and snow suits. Picking up any ice cream that has fallen off of the conveyor belt. GMP Certified by Spherion for working for Spherion. -
Logistics & Out Of State Service For Fax Machines And CopiersFaxplus Inc. Feb 2009 - Apr 2009 Issue & dispatch service call tickets for technicians. Receive and shipped parts, supplies, machines & components for customers. Used E-Automate software for inventory and dispensing service tickets. Technical support with computer issue(s). Inventory management.
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Inbound Shipping Clerk For Department Of State Transportation & Travel Management DivisionBay Technologies Aug 2007 - Jan 2009 When first hired as an Inbound Counselor in August 2007, duties included an assignment to a group of clients where the chief duty was to trace import air and surface shipments as well as book domestic transportation and delivery. Correspondence with clients was conducted through email exchanges, phone calls, and faxes. Client inquiries typically included questions on shipment status and authorized limitations. Relationships were developed with individuals within the transportation industry in order to successfully perform this task. Appropriate authorization in the form of government Bills of Lading was issued to packers, van lines, motor freight carriers and storage handlers in order to complete the assigned service. With these companies, complicated tasks were resolved such as tracking shipments, determining excess costs needed from the client, and providing information for initiating a claim. Trained new employees on Department of State logistic system called ILMS (Integrated Logistics Management System). Technical support with computer issue(s). Managed 5-15 people.
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Inventory Control CoordinatorH2Gen Innovation Nov 2006 - Aug 2007 Receive and shipped part and components for customers orders of machines. Used Navison software to inventory parts for building machines. Helped in Quality Control of inspecting fabricated parts. Troubleshooting Inventory to resolve the financial issues. Setup shipping service to receive and ship parts and Machines out to customers. Trained & Certified in numerous safety requirements (www.safetycertified.com) & (OSHA). Created Item cards in Navision giving the Description, vendor name & item number for new components.
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Warehouse AssociateInphonic Jun 2006 - Nov 2006Us Receive cell phone equipment and scan equipment into the system to be placed into bulk storage using forklift or pallet jack until needed. Pull phones from bulk storage to be placed into a holding section until they are placed on orders to be sent out for delivery. -
Front-End Supervisor (Key Holder)Anna'S Linens Sep 2005 - May 2006Costa Mesa, Ca, Us Customer service, in-store merchandising, inventory management, cash management and daily cash reconciliation. Prepared store for opening or closing as schedule dictated -
Shift SupervisorCvs Pharmacy Sep 2003 - Feb 2006Woonsocket, Rhode Island, Us OSHA certified photo technician. Certified as a pharmacy technician (HIPPA & Third Party Rx2000). Front-end supervisor including customer service, in-store merchandising. Managed scheduling, ordered merchandise for the store, performed cash management and daily cash reconciliation. Prepared store for opening or closing as schedule dictated. Trained new employees to use cash registers, inventory devices and to follow photo & pharmacy procedures.Warehouse Manager Received merchandise. Worked forklift & pallet jack. Managed 15-20 people. Managed merchandise, kept track of inventory. Trained Employees on using Inventory devices. Inspected quality of merchandise.
Christopher Green Skills
Christopher Green Education Details
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Eckerd CollegeGeneral -
Prince George'S Community CollegeComputer Science
Frequently Asked Questions about Christopher Green
What company does Christopher Green work for?
Christopher Green works for Excellere It Services
What is Christopher Green's role at the current company?
Christopher Green's current role is Founder & CEO at Game Drive LLC.
What is Christopher Green's email address?
Christopher Green's email address is kb****@****ail.com
What is Christopher Green's direct phone number?
Christopher Green's direct phone number is +124068*****
What schools did Christopher Green attend?
Christopher Green attended Eckerd College, Prince George's Community College.
What skills is Christopher Green known for?
Christopher Green has skills like Troubleshooting, Technical Support, Windows 7, Microsoft Office, Windows Xp, Customer Service, Management, Process Improvement, Software Installation, Team Leadership, Help Desk Support, Active Directory.
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