Chris Green Email and Phone Number

• Technical support phone, email, and chat agent (computer hardware and software, peripherals, and mobile phone.• Provide Technical Support on Dell Technologies product line of laptops and desktops, HP laptops, Apple Mac laptops and desktops.• Assist customers with issues involving various software applications utilized by our Pro Manage-Managed Services accounts.• Ensured that each of our customer’s expectations are being meet or exceeded based on the service-level agreement… Show more • Technical support phone, email, and chat agent (computer hardware and software, peripherals, and mobile phone.• Provide Technical Support on Dell Technologies product line of laptops and desktops, HP laptops, Apple Mac laptops and desktops.• Assist customers with issues involving various software applications utilized by our Pro Manage-Managed Services accounts.• Ensured that each of our customer’s expectations are being meet or exceeded based on the service-level agreement (SLA).• Use troubleshooting techniques and tools to identify technical defects and issues, to determine a proper resolution. • Provide Technical Support for mobile phones including iOS and Android• Maintain complete ownership of incidents/cases from beginning to resolution while providing daily updates unless escalation is required.• Provide customers with exceptional customer service through enhanced customer experience and support.• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database.• Collaborate with various teams to provide solutions for customers.• Assign incidents to the proper resolver groups according to documented guidelines and procedures.• Follow up with customers to ensure accurate resolution for their technical issues.• Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool. Show less

• Analyzed large system data sets to create products which I then utilized to guide product strategies.• Created spreadsheets, graphs, and databases using Microsoft Office (Suite) and various computer software programs, to maintain records, assign daily tasks, and create products. • Diagnose and troubleshoot laptop and desktop systems for hardware or software issues, to return them to a fully operational and mission capable status • Maintained analytical working aids and large… Show more • Analyzed large system data sets to create products which I then utilized to guide product strategies.• Created spreadsheets, graphs, and databases using Microsoft Office (Suite) and various computer software programs, to maintain records, assign daily tasks, and create products. • Diagnose and troubleshoot laptop and desktop systems for hardware or software issues, to return them to a fully operational and mission capable status • Maintained analytical working aids and large databases. • Created and implemented new intelligence training requirements, processes, and procedures.• Led and managed key collaboration projects involving multiple agencies, contractors, and third parties. • Built and maintained relationships with key stakeholders associated with the multiple ongoing projects.• Ensured that each of our customer’s expectations are being meet or exceeded based on the service-level agreement (SLA).• Managed a team of six analyst and linguist as a senior analyst and led them their career development.• Led core intelligence courses as a subject matter expert in multiple disciplines. • Maintained accountability of various information technology related equipment.• Prepared technical and tactical intelligence reports• Provided excellent customer service and support for third party customers and foreign partners. • Utilized GIS mapping software/applications to create imagery products and working aids.• Advised more than 4,000 civilians, members of the U.S Army, and key foreign partners on intelligence information, enemy tactics, techniques, and procedures.• Routinely setup and maintained Global System for Mobile Communication equipment, satellite, radar, radios, and surveillance systems. • Completed SIGINT Analysis and Reporting course at Goodfellow, AFB Show less