Christopher Greenway Email & Phone Number

Chicago, Illinois, Us

Billerica, Ma, Us

o Delivered expert-level Tier III technical support, serving as a point of escalation for complex issues.o Proactively addressed and resolved security vulnerabilities identified during the annual Penetration Test.o Collaborated with cross-functional teams to implement targeted solutions and patch potential exploits.o Spearheaded the strategic management and administration of the organization's backup infrastructure via Veeam.o Managed and optimized the Microsoft Endpoint Manager environment, ensuring its seamless operation.o Provided expertise in troubleshooting and issue resolution within the Endpoint Manager ecosystem.o Played a pivotal and integral role in orchestrating a successful Active Directory domain migration.o Successfully migrated from on-premises infrastructure to Azure Stack HCI by developing a comprehensive migration strategy, encompassing planning, execution, and post-migration validation.o Led initiatives to significantly improve Windows update compliance through Endpoint Managero Directed the oversight and management of the company's Cisco Cloud Security (CSE) environment.o Developed and optimized OSD task sequences for deployment using Endpoint Manager and Microsoft Deployment Toolkito Applied superior data analysis skills to extract meaningful insights from complex datasets- Administered the transition from Cisco Call Manager to Teams Direct Routing

Aurora, Il, Us

Chicago, Il, Us

o As part of a team, created and implemented several policies & procedures to achieve compliancy for the NIST 800.o Performed CNC tasks for the upkeep of the companies JDE environment.o Owned the company’s Office 365 environment, including managing the EA & Tru-Up.o Constructed and deployed Intune policies to manage company info on personal devices.o Performed weekly system monitoring, verifying the integrity and availability of all hardware.o Established and maintained network users, user environment, directories and security.o Provided Tier III support per request.o Established relationships with computer vendors in 7 different countries as the company’s international presence has grown.o Refreshed domain controllers, and application specific servers as their warranty expires.o Setup Microsoft proctored trainings for applications such as Microsoft Teams, OneDrive and SharePoint.o Managed the software renewal for all corporate software, including Dropbox, Adobe Cloud, Zoom, Wonderware, Adobe Sign and Workshareo As part of a team, configured and deployed an ITSM for the company.o Conducted Bi-Monthly trainings for Adobe Sign.

Chicago, Il, Us

o Provided expert technical support for 3 manufacturing plants in the North Mississippi and Southern Illinois Regiono Upgraded and managed the company’s SCCM environment.o Coordinated the timely and effective repairs of computers, printers etc., as required. o Supported and troubleshot the LAN Network Infrastructure. o Supported and troubleshot the plant data centers including all servers and cooling equipment o Developed and implemented a procurement process that my counterparts at other plants could follow.o Configured and deployed several new technologies on the shop floor including: vehicle mounted computers, handheld barcode scanners and Zebra Label printerso Learned several shop floor processes to provide users with support during the implementation of the company’s new ERP systemo Worked closely with the local operations team to identify problems and developed suitable technical solutions.o Managed a 150k project to install label applicators on the manufacturing lines.o Surveyed and remediated the wireless network infrastructureo Implemented a software management systemo Authored several troubleshooting and configuration documents.o Responsible for all local user setups and terminations.o Managed Office 365 accounts and software licenseso Mentored IT interns looking to break into the field.

Chicago, Il, Us

o Was the first point of contact for all technical support issues.o Used a ticketing system to document all incoming issues and assigned them to the appropriate userso Provided excellent customer service to all users regardless of the issue.o Implemented a Managed Printer Service that saved the company approximately 10K a year in toner and printer expenseso Managed the yearly computer refresh project. This included projecting the amount of money that would be spent on computers that fiscal year, purchasing and replacing those computers while staying under the budget.o Facilitated the transition from Lenovo computers to Dell Computerso Established relationships with local vendors to get the best available price while serving as the procurer for tech related hardware/softwareo Implemented an asset management systemo Using SCCM, developed, maintained and deployed images for all computers.

Chicago, Il, Us

o Assisted in providing technical support for over 500 users in 7 different locations via remote desktopo Utilized superior problem solving skills to properly diagnose and troubleshoot printers, desktops and laptops.o Assisted in the reimaging of computers for the company’s PC Recycle program.