Christopher Griffin Email & Phone Number

Pittsburgh, PA, US

Pittsburgh

National

• Drive proposal development within a complex professional services sales environment; collaborate as subject matter expert (SME) on the development of statements of work (SOW) and proposals for internal sales efforts.
• Define and execute strategies, plans, and staffing models; identify, establish, and lead robust teams needed to complete client engagements.
• Identify and capitalize on additional opportunities for spend within existing client engagementsSelect Projects:
• Led day to day effort of the business process track during the analysis and planning phase of the sales process redesign and global implementation of the Salesforce.com Sales Cloud at a fortune 50 client.
• Garnered additional revenue on an engagement with the leading global search technology organization; oversaw business process modeling, customer interaction, and relationship management for the security risk assessment.
• Identified multimillions in cost savings for a leading global medical device manufacturing leader while leading a capability gap analysis related to field service strategy development. Developed the global operating.

National

• Achieved specific workstream related goals with various clients by leading small teams of junior resources; additionally, supported proposal and SOW development, and authored and delivered various project.
• Provided multimillions in savings opportunity for a global leader in consumer electronics by developing a multi-channel customer service strategy that aligned strategic imperatives to capability needs; included.
• Enabled the development of scenario-based forecasts to anticipate impacts to cost and customer satisfaction based on the operational environment by leading the development of the economic cost model and incorporating.
• Delivered project expansion revenue for execution of the first phase of the channel migration strategy including a customer relationship management (CRM) implementation.
• Facilitated improved customer experience for the #2 domestic telecommunications provider.
• Led information technology (IT) strategy development for the accident and health business with a global specialty insurance provider.

Mba

Bs, Chemical Engineering

Minor in Chemistry Concentration in Marketing and Chemical Distribution