Manage contract manufacturers, assist Sales and Procurement teams with demand forecasting of needed products. Facilitate technical and strategic discussions with cross-functional teams to deliver features for software and hardware platforms. Facilitate the creation of Market Requirements Documents (MRDs) and Product Requirement Documents (PRDs) that are used for Product Specifications and to build new products. Participate in quarterly meetings with ASIC vendors and assist in the vendor selection process. Develop and facilitate the creation of Product Literature (Brochures/Data Sheets) and Technical information within press releases along with the corporate Marketing team. Provide weekly status updates to Executive staff. Assist with RFQ, RFI, RFP responses and industry trade-show support. Works within an Agile SAFe development methodology.

Facilitated the development of requirements, user experience personas and corporate policies for the Next Generation Network Architectures (NGNA) to include product licensing and Distribution life cycles, which resulted in prevention of major revenue losses. Spearheaded the vision, strategy, and execution of global business operations. Oversaw staffing, strategic directives, and training of national marketing teams. Developed and implemented marketing plans, established marketing and sales objectives, and assisted in preparing company-wide sales forecasts. Responsible for Market Requirements Documents (MRDs) and Product Requirement Documents (PRDs). Assisted the product development teams with product ASIC selection and quarterly meetings with ASIC vendors. Developed and facilitated the creation of Product Literature (Brochures/Data Sheets) and Technical information within press releases. Provided weekly reports and status updates to Product Development Team and Executive staff. Collaborated with Cablelabs on initial multi-vendor interoperability testing of DPoE 1.0/2.0 and the associated product specifications. Assist with RFQ, RFI, RFP responses and industry trade-show support.

Facilitated pre-sales and post-sales account management for Time Warner Cable and Bright House Networks. Gathered customer requirements and distributed to the Product Line Management and Development Organizations for review and implementation. Presented Hitachi-CTA product (EPON, MWPON, DPoE) roadmaps to current and potential customers. Supported customer Lab trials, Field Trials and product evaluations. Core member of company management team working closely with cross-functional departments including Operations, Sales, Account Services, IT, Senior Leadership, Stakeholders and Business Audiences to increase revenue, profitability, margin growth, and market share. Trained customer service personnel on Hitachi-CTA product portfolio.

Support the ARRIS Sales Force for C3, C4 and eMTA technical reviews during customer meetings. Documented customer feedback to ARRIS’ Sales Organization and Product Line Management (PLM) organizations. Presented ARRIS’ Product (C3, C4 and eMTA) Roadmaps to potential and current ARRIS customers. Collaborated with customers and sales account executives to develop hardware/software network architecture and designs for new installations and upgrades. Facilitated Pre-Sales onsite and remote support for Tier I and II MSOs. Worked with DOCSIS 1.0, 1.1, 2.0, 3.0 and PacketCable 1.0, 1.5 and 2.0 Specifications, and other protocols needed to offer VOIP and data services. Trained customer personnel on ARRIS C3, C4 and Touchstone™ product lines.

Facilitated onsite and remote customer support during customer Lab and Field Trials for ARRIS Touchstone™ and CMTS (C3 /C4) product lines. Developed reports using internal databases and MS Excel, and distributed to ARRIS Firmware and Hardware Design groups. Installed ARRIS Touchstone™ product line at customer locations for Field Trial and product releases. Opened internal tickets with Firmware and Hardware design groups to track product defects and request for features (RFFs). Reviewed and commented on requirements, Installation Design Plans (IDPs), Functional Interface Diagrams (FIDs), installation plans, test plans, and other technical data as necessary.