Christopher Gross Email & Phone Number

New York, Ny, Us

Worldwide, Fr

I lead global operations for MACH and composable technology teams, driving significant P&L growth and optimizing both onshore and offshore delivery capabilities. With a focus on large-scale composable commerce programs, I manage $20M+ budgets, ensuring projects are delivered on-time, within budget, and exceed client expectations. I mentor teams, foster a culture of delivery excellence, and standardize processes through the development of global playbooks that improve operational efficiency.I lead cross-functional MACH Accelerator teams across B2B/B2B2C workstreams, ensuring complex global initiatives align with business objectives.In collaboration with regional and global leaders, I ensure we are scaling operations to meet growth targets. I am responsible for maintaining top-tier partner certifications with strategic technology providers like Commercetools and negotiate SOWs, ensuring alignment with client expectations. Additionally, I facilitate collaboration sessions and knowledge-sharing initiatives to align cross-functional teams and promote business success.

Worldwide, Fr

I led a Portfolio within Americas Episerver/Optimizely business, overseeing a team of 100+ employees. I directed the delivery of complex digital solutions, including multi-tenant websites, headless applications, mobile platforms, and OTT media encoding, driving innovation and client success across diverse industries.I co-led product strategy with client teams, delivering impactful solutions such as the Dolby XP mobile platform, which enabled B2B engagement and launched the first private livestream of Vision/Atmos, and the successful migration of Dot Foods’ $3B+ online commerce to the Episerver/Optimizely platform. I managed product roadmaps and backlog prioritization, aligning scrum teams with client goals for seamless project execution. I drove substantial business growth within the Valtech portfolio through organic growth and securing four new key clients.I spearheaded the expansion of marketing services, including QA automation and personalization, growing revenues YoY. I also established a near-shore QA automation practice for Optimizely.As a leader, I mentored and managed cross-functional product and project management teams, fostering a culture of continuous learning and high-performance delivery.

Boston, Los Angeles And New York, Us

I partnered closely with senior clients to define, evolve, and implement digital strategies and product roadmaps for key digital channels, aligning business objectives with technology execution across the region. I spearheaded the expansion of the delivery department by formalizing and institutionalizing the product management discipline, including creating role definitions, career paths, and a structured approach to managing delivery.I led contract negotiations and vendor onboarding for a diverse portfolio of brands, optimizing vendor relationships and ensuring alignment with project goals. I managed a high-performing regional team of 5-15 product managers, senior program managers, and project managers, overseeing the delivery of complex digital projects and cultivating a culture of collaboration, continuous improvement, and high-performance execution.I drove new business development efforts by leading the creation of delivery plans and project scopes, ensuring alignment with client expectations and ensuring on-time, within-budget delivery. Additionally, I piloted MullenLowe’s first nearshore delivery center with the LATAM team, creating a cost-effective, high-margin solution that supported global operations and enabled regional scalability.I also redefined and optimized offshore delivery models for development and QA, collaborating with global delivery center leaders to standardize tools, governance, and processes, resulting in a 5-20% increase in profitability through improved work handoffs, reduced errors, and minimized rework.

New York, Ny, Us

As Digital Program Lead, I oversaw the evolution and maintenance of key digital properties, including MSG.com, ensuring seamless product delivery and continuous improvement. I led Agile product management ceremonies such as requirement gathering, user story generation, sprint planning, and retrospectives for MSG.com and Seatmap products, ensuring alignment between business needs and technical execution.I defined and presented strategic visions, KPIs, and business cases to C-level executives. Defined and executed the requirements to build a new interactive seatmap for Madison Square Garden venues. This involved coordinating cross-functional teams to gather use cases, seating charts, creative assets, and venue details for various event configurations. I led the successful delivery and deployment of the MVP for the seatmap, managing timelines and feature development.I directed steering committees with C-level executives, providing strategic guidance and continuously optimizing product roadmaps based on evolving business needs and market feedback. Using data analysis, I informed product decision-making and adjusted the backlog to stay aligned with changing priorities.Additionally, I collaborated with the VP of Digital on yearly CapEx and OpEx project scoping to ensure alignment with departmental budgets and digital product forecasting.

New York, Ny, Us

As the team lead for DineEquity’s (IHOP/Applebees) multi-site Sitecore implementation, I oversaw the collaboration of internal and external cross-functional digital, creative, and Agile scrum teams. I led all Agile ceremonies, including daily standups, backlog refinement, and sprint planning, while managing product requirements gathering with stakeholders and steering committee meetings with senior leadership.I translated client and design team requirements into user stories and acceptance criteria, ensuring multiple scrum teams were aligned to execute on a monthly release cadence. I developed product roadmaps that aligned with client goals and worked closely with internal and external stakeholders to define and prioritize long-term epics and resource investment.Additionally, I led the e-commerce development and integration for IHOP.com in partnership with DineEquity’s IT team and spearheaded digital innovation initiatives, creating in-restaurant proof-of-concepts to evolve their guest-facing technology. I also provided Agile coaching to internal product and technology teams, promoting high-performance and continuous improvement within the scrum process.

I led cross-functional teams in the creation and delivery of digital assets, including HTML5 banners, landing pages, and other creative work, for Verizon’s $25M digital development and marketing services program. I provided on-site account management, ensuring program health across all digital initiatives and conducting regular stakeholder presentations to track progress and align with client objectives.I coordinated and trained client stakeholders on best practices, tools, and processes to streamline the review and approval of digital production assets, ensuring quality and efficiency. Additionally, I managed both offshore and nearshore delivery teams, optimizing workflows and ensuring timely, high-quality delivery.

New York, Ny, Us

• I maintained and communicated detailed project plans and risk assessments across the creative & development program teams • I managed agile scrum creative and development teams that were responsible for the creative development and execution of IHOP’s limited time offering website campaign updates.• I ensured our resourcing forecasts across all programs was accurate to ensure we had adequate capacity & skillsets. • I functioned as the point contact that coordinated across internal, external client, and vendor partner teams to successfully lead and integrate an entire menu photography re-shoot and integration into IHOP.com

Montclair, New Jersey, Us

Responsible client delivery & operations for the online web marketing team.Created and implemented a product offerings and a new business model, which was responsible for a 40% increase in recurring revenues for Interactive Services.Managed On/Off-Site Programmers and Graphic Designers.

Parsippany, New Jersey, Us

Team lead for all web design, project management, and technical lead on all internal/external systems

Piscataway, New Jersey, Us

Responsible for supporting the North American Global Supply Chain group Portfolio Team. The team was responsible for an Operating Company Portfolio of work totaling over $500 million dollars per year.

Developed websites utilizing multiple CMS and e-commerce platforms such as Zencart, Ablecommerce, Joomla, DotNetNuke, Ektron, and Drupal.