Christopher Grow Email & Phone Number

Pasco, Wa, Us

Kennewick, Washington, Us

Kennewick, Washington, Us

Kennewick, Washington, Us

Kennewick, Washington, Us

Kennewick, Washington, Us

• Design, development, modification, and support of Cyber Security Essentials hands on lab training product.• Research and Development of introductory course products and labs. • Development of Cisco ACL’s and VLan configurations to isolate and control access to labs and prevent communications with schools inhouse networks.• Training and support of School Faculty Instructors in use of products in person, over the phone, and through third party remote software such as team viewer.• Communicating and maintaining records of customer needs at onsite technician level down to in house personnel with little to no experience. • Network Administration and maintenance to ensure maximum uptime for both the company networks in the facility and client Lab Networks. Troubleshooting and resolving any issues that arise in a timely manner.• Design, implementation, and training of fellow R&D personnel of/for computer based documents and software to accomplish tasks and customer support duties in house and in the field.

• The clandestine surveillance of the operation and conduct of the table games and cashiers cage.• The detection of cheating, theft, embezzlement, and other illegal activities in all monitored areas of the casino.• The notification of appropriate personnel and the WSGC upon detection of any inappropriate or illegal activities.• Training of new surveillance personnel.• Maintaining of all surveillance documentation and records.• Secondary duties included providing onsite and desk side computer and network support to all administrative and management staff of the casino. • Network Administration and maintenance to ensure maximum uptime for both the public and private networks in the facility. Troubleshooting and resolving any issues that arise in a timely manner.• Design, implementation, and training of fellow surveillance personnel of/for new computer based documents to accomplish tasks previously performed manually such as soft-count verification. • Working with vendors and distributors to provide support for break fix solution implementation for all things digital technology in the Casino Environment.

• Primary responsibilities included the safety and security of guests, staff and Shilo property. • Supervising, counseling, and training new and existing team members.

• Install, configure, and support multiple home and small business LAN’s, WAN’s, and Internet systems. • Provide technical assistance to other consultants and computer system end users. Answering questions or resolving computer and network problems for clients in person, via telephone or from remote location. • Provide assistance concerning the use of computer hardware and software, including printing, installation, e-mail, and proprietary software.

• Provide account, application and hardware support to customers, specifically with regards to software functionality and troubleshooting of system configuration.• Provide end user and technical support for all aspects of the Amazon.com Kindle digital reading devices.• Provide prompt, efficient, detailed, customer-oriented service to Amazon.com customers.• Act as an advocate for our customers, reporting and acting on observed areas for improvement.• Assume responsibility for developing detailed knowledge about specific product lines and features.• Ensure interactive website features are operational and surface all problematic issues for immediate correction.• Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions.

• Install, configure, and support multiple organizations LAN’s, WAN’s, and Internet systems. • Maintain network hardware and software. • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. • Provide technical assistance to other consultants and computer system users. Answering questions or resolving computer and network problems for clients in person, via telephone or from remote location. • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, proprietary software, and operating systems.

• Install, configure, and support multiple organizations LAN’s, WAN’s, and Internet systems. • Provide technical assistance to computer system users. Answering questions or resolving computer hardware and software issues for clients in person, via telephone or from remote location.