Christopher Guevara Email & Phone Number

United States

Answer calls, and e-mail inquiries from corporate clients, consumers, and selling partners.Resolve inbound cases such as RITMs, INCs, TFS, and CAS/CCA assigned to the FLOS Team, Resolve escalation related to InComm gifting and financial card programs.Administrative tasks (partner account updated, provide activity reports) to CEO at the beginning of each month.Make outbound calls as required for follow-up for resolutions of cases as listed above.Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams, or other third-party vendors.Train people on platforms that we use to investigate errors in purchase declines, and open an investigation for further review of the denials on various platforms.Provide as-needed support when it comes to fraud from both our merchants and Vanilla Direct issues.Run queries, run Excel spreadsheets.Run reports, provide reports to CEO,Respond to customer reviews on various platforms.B2B account management technical support analyst

West Valley City, Utah, United States

Principal Duties: - Aggregate loan activity from various sources into summary remittance reports - Reconcile custodial bank accounts and loan activity within specified timeframes - Accurately remit calculated funds due investors within specified timeframes - Effectively understand and utilize appropriate systems: Excel, SQL, and Black Knight/LPS - Ensure all deal points are completely analyzed and communicated to appropriate parties - Research and resolve Investor/Owner questions timely and accurately

West Valley City, Utah, United States

- Create loss mitigation strategies, workout options, and home modification - Also reviewed documentation from legal and the underwriting team- Reviewed escrow and insurance - Engage in collect calls with account statuses: foreclosure, forbearance, bankruptcy (11, 13, etc).- Customer service, applied empathy- Pull legal documents and workout documents - Abide by state and federal legalities.

Greater Salt Lake City Area

- Operator: Mini Excavator, Plate Compactor, Dump Trailer, Fork Lift, Bucket Truck, Skid-Steer Loader. - Pulled: Fiber optic cable, electrical cable, communications line, mule tape, string, mandrill, and a mouse. - Proficient: Pipe bending (EMT), PVC Pipe bending, installation of transformers, standing street lighting, traffic signals, setting electrical boxes (type: 1, 2, 3, etc…), installing conduits into electrical vaults, installing light fixtures, makeup 3-way circuits, set switch boxes into finish wall, troubleshoot lights. - Worked on timelines and deadlines, stayed moving from job site to project. I-15 widening Southbound, Lehi I-15, Provo UTA Bus stations, Provo Airport, Hill Air Force Base, Bluffdale Data Bank, Facebook Data Bank.

Mcrd San Diego, Ca

Salt Lake City, Utah

- Inbound calls with Financial Advisors and assist them with setting up new accounts for Morgan Stanley. - Reviewed possible fraud documents and verified data. - Financial Analysis - Review legal documentation for approval- Cleared new accounts by carefully reviewing information while on calls and maintaining adherence.

Marseille Area, France

Salt Lake City, Utah

• I worked Bill Pay Claims and we resolve miss routed payments that are sent to payees by customers. • My main job is to get a resolution within 10 business days and determining bank error within 7 business days of the claim being opened. • E-Mail notices with our conclusion of each claim that is finalized during our investigation process.

North Salt Lake

I take inbound calls from new and existing clients, pull their credit reports and go over their negative items that are being reported. I gave direction on kind of strategies they would like us to do to help improve their credit profile. I Answered questions about general fico improvement and gave clients proactive strategy that will help them achieve a fair, accurate credit profile as a client. I Consulted with the clients on what they could do to consolidate their debt and to be more visible with their claims. I changed payment dates, deescalate clients while providing world class communication.

I was a part of Sages Café remodeling project. I installed all of the FRP, painted, put up plastic sheets on a finished wall, I grouted the walk in freezer, did some dry wall and I put up the wooden shingles that are going around the dinner area. I was in charge of getting the last little pieces done for the electricians and plumbers.

Greater Salt Lake City Area

I approved loans within specified limits, and refer loan applications outside those limits tomanagement for approval. Speak with applicants to obtain information for loan applications and toanswer questions about the process. Analyze applications and to answer questions about theprocess. Explain to customers the different types of loans and credit options that are available, aswell as the terms of those services. Obtain and compile copies of loan applicants’ credit histories,corporate financial statements, and other financial information.

1905 Fortune Rd, Salt Lake City, Ut 84104

As a bottle line operator, I was in charge of: checking bottle, cleaning bottles, checking the lotnumber was legible and the same as the production lot number, fix the line so that a 12oz bottlecan flow through after the production of a 1gallon bottle flowed through; I also ran tests,packaged, palletized, fork lift certified and I stored the pallets.

I interned for representative Dana L. Layton (district 60) and Mike K. McKell (district 66). My job duties: bill tracking, attend committee meetings, schedule meetings, get bills drafted by attorneys, track constituent emails, data entry of constituent emails for representative McKell and Layton, make eagle scouts letter, thank you letters and update calendars for Layton.

For this job I was in charge of the fallowing areas: accessing personal information, data collecting, inbound calls and outbound calls. Through this government job, I could not be late more than three times and I had to be on the phone right at the time I was scheduled to appear. My call time had to be at a reasonable pace, I also had to maintain a curtain amount of completed calls.

Electrician

- Finished 1B

Bachelors Of Science, Political Science And Government

Activities and Societies: ASUU Student Body Government (College of Social and Behavioral Sciences)ASUU Student Government

Bachelors Of Science, Political Science And Government

Activities and Societies: Team Punisher (Muy Thai)I received an Associates Degree.

Continuing Education, Gre-Prep Course