Christopher Gugliotti Email & Phone Number

Waltham, Ma, Us

Cambridge, Ma

Responsible for providing operational support for the business; including in the areas of reporting, testing and quality, and business continuity.Business Continuity: Act as a point person for the contact center management, Cisco IT and CRM IT. Crisis management of a three-department call center, consisting of unique hours and routing standards. Reporting: Responsible for maintenance, creation, and improvement of scheduled and ad-hoc reporting measures for multiple departments. Project Management:Responsible for organizing and leading projects focused on contact center system improvements. These projects involve multiple functional teams, with a focus on productive collaboration with clear communication between the stakeholders and technical team.

Boston, Ma

Responsibilities included updating and managing alumni information and mailing preferences, updating the status of current or former Emerson employees and managing the incoming donations for various scholarships and funds.

Boston, Ma

Assisted the Campaign Management team with several data entry related tasks. This included establishing Excel spreadsheets of potential clients and their information, formatting and preparing existing spreadsheets for import into the company’s software system, as well as importing the client leads and maintaining any duplicate entries already present in the system.

Worked as a temporarily contracted employee on the Support Services team for the Fidelity Charitable Gift Fund.Prime responsibilities at the Gift Fund were to establish accounts for new clients as well as maintain the accounts of previously existing clients when necessary.