Vendor Services Program Manager for Facility Maintenance programs for entire Microsoft Puget Sound Campus • Manage Elevator Maintenance Service Program for entire Puget Sound campus, including: safety and accessibility upgrades and capital improvement projects (342+ elevators and lifts) • Manage the following service programs for entire Puget Sound Campus: Landscaping Services, Interior Plant maintenance, Interior/Exterior maintenance painting, Café Hood Cleaning, Café Grease Trap Cleaning, First Aid Medical Kit program, Secure Document Shred program, Mothers Room Pump maintenance program, Lock/Key Program• Member RFP review committee reviewing RFP submissions for various campus maintenance contracts• Vendor contract management and recruiting

Project Manager, CBRE, Microsoft Puget Sound Campus 8/2014 – PresentTenant Services Project Manager for entire Microsoft Puget Sound campus (130+ buildings / 15+ million sq. ft.)• Start to finish managed T.S. improvement and product promotional campaign projects • Managed T.S. department along with campus wide signage program and technicians• Maintained and documented campus building standards• Vendor contract management and recruiting• Developed & implemented department playbook and work process flows outlining the Tenant Services department and services provided• Member RFP review committee reviewing RFP submissions for contract awards for various campus wide maintenance programs • Developed new campus Laundry Service and Locker Room Towel Program• Maintained 98.5% CSAT customer satisfaction rating, maintaining required high level of customer service and quality controlProgram Manager, CBRE, Microsoft Puget Sound Campus 1/2014 – 8/2014Operations Manager for 3 facility programs for entire Microsoft Puget Sound campus (130+ buildings / 15+ million sq. ft.)• Brought in house two facility maintenance programs and started new facility program• Sustained required high level of customer service and quality control• Managed technicians and programs to meet all deadlines• Maintained and oversaw management of company work order system, tracking status of work requests• Recruited, selected, supervised and evaluated professional and technical staff; ensured problem resolution• Set priorities, established workflow and support in decision making

Site Manager, SBM Site Services, Microsoft Puget Sound Campus 10/2009 – 1/2014Operations Manager for 5 facility programs for entire Microsoft Puget Sound campus (130+ buildings / 15+ million sq. ft.)• Increased efficiency by 96% in two programs within first quarter of managing programs• Restructured and streamlined painting process and program for Microsoft Puget Sound• Sustained required high level of customer service and quality control• Managed technicians and programs to meet all deadlines• Maintained and oversaw management of company work order system, tracking status of work requests• Recruited, selected, supervised and evaluated professional and technical staff; ensured problem resolution• Set priorities, established workflow and support in decision making

Construction Supervisor, Quadrant Homes, Inc. 08/2006 – 09/2008Supervised construction process in 4 planned communities • Managed Quality Control of homes in production on-site• Performed daily construction inspections of work and progress of homes in production• Conducted weekly safety inspections and on-site safety meetings• Supervised production and staff on site• Coordinated with production manager daily to manage supply/scheduling changes in the production schedule• Documented progress and incidents on site