Communicated the claims activity and process to the claimant and the client, and maintained processional claims relationships. Ensured claims files were properly documented, and claims coding were correct.

• Contact Third Party Insurance carriers to verify receipt of Subrogation package• Contact Third Party Insurance carrier for status of payment• Debate merits of case with the Subrogation/Third Party Carrier adjuster• If no acceptance of liability from the Third Party carrier, refer to Subrogation team for Arbitration

• Contact injured claimants to follow up on treatmen,t and to show empathy.• Enter billing codes into data review system for treatment analysis.• Organized and prepared bodily Injury claims for evaluation.• Training claims processors for handling bodily Injury claims.

• Investigate claims to determine liability. • Assisted customer with vehicle repairs.• Issued final payments for all property damage.• Trained new claims representatives for first and third party inspections

• Completed claims once adjusters made their liability decisions.• Made repair arrangements for vehicles. • Handled inquiry calls and assist in any capacity.

• Gathered initial loss reports for Auto, Home Owners and Property claims. • Explained the next phase of the claims process and set customer expectations.