Christopher H. Email & Phone Number

Dallas-Fort Worth Metroplex

•Project Management for the large-scale initiatives to the Garland Veterans Affairs Medical Center (GVAMC) transition from the Baylor Health Care System•Capacity planning, resource allocation, project documentation, client engagement and change management.•Assisted in all aspects of the Installation and setup of the new Garland Veterans Affairs Medical Center (GVAMC) inpatient hospital with an opening staff of 50 employees for stage 1• Stages 2 & 3 Devised project plans and engagement activities for the installation of 10 new switches and allocated resources for the incoming of another 200 users.•Team Lead for ongoing multiple projects while providing timely and accurate information and status updates to project sponsors and management •Supervised several teams with mass install of new equipment on a timed setup of incoming personnel. •Lead Technician for Video Teleconference (VTC) refresh of over 30 devices. •Solley responsible for Upgrade and replace Veterans Canteen Services (VCS) cash registers and resolve connection issues •Responsible for Design and document data with VoIP networks from the ground up•Inventory management of server room and data management •Managed and assisted to our shared software server where the backup of all software is located•Utilize Desktop Baseline Assessment Toolkit (dBAT) to push updates, install software, scan, remote to, correct baseline, meeting proper markers, and current versions•Instrumental in the Veterans’ Health Information System and Technology Architecture (VistA) local account administration, device administration, and inventory management•Completed and met all Action Items on or before due dates•Primarily responsible for managing the Cisco Unity voicemail and Cisco Unified Communication system for GVA•Works directly with Unified Communications Infrastructure Support (UCIS)•Coordinates the installation and deployment of Tele-Audio portable health carts to all areas of the North Texas region

Martinsburg, West Virginia, United States

• Desktop Support & PC Troubleshooting & Repair, Help Desk support Via Remote Desktop, on site and Phone.• Hardware & Software troubleshooting repair/replacement for computers out of warranty service.• Teaching and Troubleshooting Microsoft Office Products, Software, Printers, Network connectivity• Testing & Installation of New Programs, Applications & Computer updates • Extensive experience with PC software/hardware troubleshooting• Extensive Experience with Migration of windows 98 to Windows 10• Extensive Experience with Re-Imaging and backup of data/user data and programs,• Extensive Experience with maintaining user accounts and rights in Active Directory & Computers, MMC• Extensive Experience with using, training and troubleshooting Microsoft Office products• Experience with troubleshooting network, VPN, and Wi-Fi connectivity• Performed duties from established policy and precedent• Knowledge of DHCP, DNS, Group Policy, and RRAS• Troubleshooting Microsoft office programs (Excel, Word, and Outlook)• Computer parts repair and replacement of Hard Drives, Mother boards etc• Web Sites that relate to Computer connectivity issues• Deployment, installation and the maintaining of the VSAT• Completed the WAN/LAN refresh of over 100 Switches and 3 Routers

Raleigh-Durham, North Carolina Area

Traditional Guardsmen in the North Carolina Guard. I am a M-Day NCO who assists the help desk in their daily needs.

Installed, programed, repaired security, CCTV, Access Control wiring and equipment. Troubleshoot equipment and systems to ensure proper function. Complete all work in accordance with relevant codes. Completed paperwork, including but not limited to: Installation of Work Orders, Service Work Orders, Inventory, Time Keeping, and Daily Job Reports.

Fort Hood, Texas

• Managed the Design and Layout for Logistics Information Systems (LIS) utilized by 3,500 users.• Responsible for providing automation support for Logistics Information Systems (LIS) and its customers• Provided functional and technical assistance to ensure effective support equipment and systems such as ULLS-G, SARSS, SAMS-1E, SAMS-2E, SAMS-IE, PBUSE (these are different programs that have different setting within Windows), CSS-VSAT, and CAISI 2.0 (these are different type of Communication Equipment).• Upgraded and expanded network systems and their components.• Supported User Level LIS Sustainment Training.

Afghanistan

• Designed and effective network topology of a WAN increasing bandwidth from 1Mbs to 18Mbs.• Maintained and managed NIPR, SIPR and CENTRIX networks with minimal downtime while transferring from a tactical network to a strategic link.• Trained and supervised 10 technicians supporting (Tier one /two) Helpdesk and Network Administration.• Created and managed new Voice over Internet Protocols (VoIP) with a call manager, supporting over 130 phones.• Managed an enterprise supporting over 2,500 users and devices within Active Directory (AD).• Created a 70% increase in turnaround time and 30% reduction in user level tickets by putting together a How-To-Guide for our Soldiers and users

Fort Wainwright, Ak

• Deputy of 30 technicians at Brigade level IT support center. Created and Managed an OU of over 3000 users and devices.• Built a ticket tracking system within MS SharePoint, for our user base to submit work orders and subsequently closed over 6,500 work orders.• Upgraded over 600 computers from Windows XP to Vista and then to Windows 7, and stayed within operational guidelines• Network administrator for a LAN supporting over 1,500 users.• Responsible for 2 million dollar equipment inventory, no discrepancies or errors during my tenure.• Conducted inspections ensuring technical and security standards were maintained on the network enterprise.

Suwon, South Korea

• Assisted in the redesign of the operational network topology and implementation across a tactical link.• Designed and managed SharePoint and Web pages on two different types of networks.• Managed organization Help desk of 5 Soldiers• Trained and supervised 5 technicians for a network in the support of 500 users.• Managed, issued, and always passed inspection of the Communication Security (COMSEC) equipment and material for Battalion of over 240 users.• Network administrator on a LAN for more than 500 users.

Fort Bliss, Tx

• Assisted and trained 2 technicians on Network and System Administration • Transferred File Shares to the Server and Secured the new file system on the network• Updated and maintained administration and logistical supplies for work related issues.• Assisted in the management of an OU within Active Directory for users and devices on a TIER 2 network.

Korea, Republic Of

• Assisted in the training and management of 3 technicians in microwave and high energy transmission equipment.• Always setup and maintained a Line of Site (LOS) radio link without loss of signal • Setup and maintained a small area node network within specified time frame• Maintained equipment valued over $500,000 without loss during rating period.

Master Information Management Technology (Ms), Information Technology And Management, 3.7

Honors

Bachelor'S Degree, Computer Science, 3.17

Activities and Societies: N/A