Christopher H. Email & Phone Number

Lake Mary, FL

Lake Mary, FL

• Establish and execute client survey design parameters including:o Adjusting sampling ratioso Creating custom assignment flagso Mapping locationso Survey design change requests
• Tracks incoming data files and analyzes receipt dates and content to ensure no gap in surveys fielded.
• Ensures that all data files are processed and that the system converts the information into customized surveys.
• Works with client to resolve any system or data file issues.
• Generates ad hoc reports for client as needed.
• Monitors client sampling to ensure expected and contracted values are being met.

Lake Mary, FL

• Queued all sampled files to be generated and ensure all queued files have been generated each day.
• Reviewed output of survey generation process to determine if all parameters have been properly executed.
• Corrected any discrepancies identified before surveys are fielded whenever possible.
• Worked with Data Analyst team to resolve any system or data file issues.

Lake Mary, FL

• Monitored incoming data files from clients to ensure clients are submitting timely data.
• Assisted in monitoring of tasks related to client processing.
• Corresponded with clients in regard to data file transfers and receipts and notify clients when data submissions are late or incomplete.
• Completed other assigned tasks as requested in a timely manner.

Lake Mary, FL

• Responsible for the printing, inserting and mailing of Avatar Solutions surveys. Conduct quality checks on print jobs as they come off the printer and again as they are placed on the inserter.
• Performed routine maintenance as well as emergency trouble shooting on two production printers and one mail inserter as needed.
• Managed the shipping and receiving of all incoming and outgoing packages.
• Complete other assigned tasks as requested in a timely manner.

Norfolk, Virginia

• Supervised 35 personnel engaged in maintenance actions. Responsible for maintenance and management of all equipment in work center. Responsible for generating, submitting and tracking work requests for jobs to be.
• Improved the quality of work produced by holding personnel accountable for the timely completion of their assigned maintenance duties.