My role is to directly engage with Interprac Authorised Representatives and other key stakeholders, whom are predominantly financial planners and accountants, to develop & drive business to business referrer relationships and develop a mutually beneficial income stream for both parties and to facilitate a closed loop service for our mutual clients.I also offer General Insurance broking service to a diverse variety of clientele, with a focus on risk assessment, specialising in hard to place and niche industries.

- Working and driving the Insurance House Childcare and Breweries scheme - Working with a wide variety of SME, Mid-Market and Corporate clients - Training & Developing junior staff- Exploring new business opportunities, including cold calling campaigns with a view to setting prospect appointments - Claims & Compliance Management

- Attending roadshows, events and conferences to showcase the AB Phillips Brand- Identifying, sourcing and building a pipeline of potential growth opportunities for AB Phillips - Public speaking presentations at association industry events- Conducting general insurance information sessions with specialist industries to highlight how specific classes of insurance impact a business owner in their day to day activities- Conducting targeted campaigns to increase the market share held with a particular industry and setting appointments with propsects

- Managed a large and diverse portfolio of SME clients - Working with clients on hard to place risks, developing a strong knowledge of the insurance industry and products available to achieve the optimal role for my clients- Engagement with existing clients to increase company revenue by cross selling between internal departments and increasing my own portfolio net worth- Assisting with the training of junior staff to assist with their continued professional development - Achieving new business and retention target Key Performance Indicators

- Providing support to client facing brokers by delivering timely and accurate production of insurance documentation and client billing- Developing your technical expertise in all major classes of insurance and Marsh’s specialist services- Building and maintain strong working relationships with internal and external stakeholders- Contributing to the achievement of marsh Client Operations Service Level Agreements and key performance indicators- Collaborating with colleagues throughout Marsh business to deliver a high standard of Client experience.

- Supporting customera with technical issues on their devices and rendering assistance to remedy the issue- I learnt and worked on a range of products, including telephone services, internet connectivity issues or drop outs. Assisting our customers setting up their new NBN systems and problem solving as needed during the roll-out, fetch tv set top box trouble shooting, wireless dongles reception problems, all aspects of VOIP services & assisting with Foxtel subscriptions, to name a few.-Assigning technicians to attend customer premises when the issue couldn't be resolved over the phone.-Training of junior staff.- Identifying of area outages through data analysis and communication within our team to see if multiple problems correlated.- Managing the technical support department when all team leaders had gone home for the day. This included dealing with any escalations & identifying area outages for the AM shift to send techs to when they weren't available.- Won employee of the month within our team through our NPS surveys a number of times.- I was selected to work with the case management team due to my customer service skills and outside the box solutions to complex issues.This involved assisting customers with long term issues and intermittent faults, some of which could have been going for up to nearly half a year in one instance.l I came across.I would always try my utmost to resolve their issue by any means necessary and trying to turn around high levels of dissatisfaction by being practive with solutions. Always taking the time to hear their complaints and addressing them as best I could.