Christopher H. Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Maintain and administrate 4 Physical Servers and 7 Virtual servers All server Microsoft Server 2016.• Maintain and administrate PFSence Firewall with Primary and Backup internet connections. • Maintain and administrate onsite Exchange Server 2016. • Microsoft Applications – Operating system Windows 10 with Office Home Business version 2013 to 2019. Microsoft Project Pro 2013 thru 2016. Office 365 Teams. • Maintain Datto offsite and local system backups.• Maintain and Administrate Autodesk Products. AutoCAD, Revit, 3ds Max Versions 2018 and 2020. installation patching and troubleshooting. • Supply technical support for all software and electronic file submissions.• Manage relationships with vendors, suppliers, external contractors, and company management as it relates to IT.• Manage vendors, suppliers, external contractors, and company management as it relates to safety, security, and building maintenance.• Responsible for the security of systems, data, and intellectual property, including access control, encryption, security updates and patches.• Generate written technology evaluations for future software adoption. • Maintain software inventory, monitor and maintain network server, researching and installing new systems, evaluate user needs and functionality. • Provide in-house training for all staff on newly implemented software and hardware.• Manage outsourced IT operations including, server maintenance, backups, updates, anti-spam filters.• Maintain and administrate onsite NEC SV8100 PBX with Digital and VOIP phones. • Provide secure access to the network, ensure security of data from internal and external attack.• Manage all software licenses, ensuring software licensing laws are adhered.• Research and recommend technology solutions to meet current and future business needs.• Develop and maintain IT budget.

Brandon Florida

• Administered Microsoft Windows 2003 2008 and 2012 Servers for 900 internal users and 100,000 external students.• Migration from server 2003 to 2008 R2 and 2012 R2 applications, • Migration of websites from Windows server 2003 to 2008 R2 and 2012 R2.• Migration of server from Physical servers to Virtual servers with Hyper V• Wireshark of network traffic and planning of removing old sites that are no longer used.• Decommissioning of old Dell hardware from Generation 9 and below.• Patching servers during maintenance window to insure vulnerabilities have been patched to minimize down time for users.• Creation of new Domains for college courses.• Maintain server health via checks in Data Centers on site and co locations.• Maintain inventory of replacements of production replacement hardware.• Maintain and update of SSL Secure Site licenses for all secure websites.• Working with vendors to correct and patch new and current applications installed in production.• Monitoring of all servers health via application and communications from users / Management.• On call after hours support of all systems if a failure occurred.• Project planning of new applications installation and quality assurance. • Documentation of all installation procedures updated in change logs and SharePoint.

Afghanistan

• Administered 5 Microsoft Windows 2008 Servers, 5 Active Directory over 60 users.• Installed, performed troubleshooting, configured and repaired software issues for Windows 7, Vista, XP, Windows Server 2008 and Microsoft Office 2007• Security Scanning of all computers to identify vulnerability’s with Windows server 2008, 7, Vista and XP systems.• Patching all identified vulnerability’s. • Administration of MacAfee EPO Antivirus system.• Maintaining Monthly backups of all windows systems.• Install and support internal CISCO Network Fiber and Cat6 infrastructure and external network Communication. • Install and maintain all Satellite communications to the military and vendors.• Install and maintain all Harris and Motorola Radio Frequency / RF Communications.• Support and Maintained DOD Cryptography• Creating and Administrating Information Security Training for new Personnel to review when they come into Afghanistan. • Enforcing information security guidelines and procedures to all site personnel.• Documentation of all Procedures for rotating personnel.

Saint Petersburg Florida

• Administered and maintained over 8,000 users with Active Directory.• Administer, monitor, evaluate, and analyze system access control and security features• Implement Business processes and procedures to protect data and systems from unauthorized access.• Process requests for system access within agreed upon service level standards.• Assist in development, implementation, and maintenance of policies, standards, and guidelines relating to Information Security.

Iraq

• Administered 15 Microsoft Windows 2003 Servers, 4 Active Directory and 2 Exchange Servers for over 80 users• Installed, performed troubleshooting, configured and repaired software issues for Windows XP, Windows Server 2003 and Microsoft Office 2000-2003• Keeping systems up to date with the latest approved patches and WSUS updates.• Updated and deployed NATO desktop image• Administered McAfee Enterprise antivirus• Administered Group Policy for NATO Domain• Maintained Veritas Symantec system backup equipment and storage.• Administered Pointsec Security• Maintained NATO Bandwidth management equipment BME• Maintained and Optimize DSGT Satellite / DLOS communications with SHAPE and other NATO Sites• Provided detailed documentation in the call tracking system “Remedy”• Laptop / Desktop and printer support to NATO Military, and CIV users• Supported and maintained NATO Communications Theater Liaison Kit – TLK • Preventative Maintenance of all NATO CIS Equipment• Support and maintenance of the NATO NTMI Al Rustamiyah Wise Page• Maintain NATO Motorola Radio Communications • Maintain Camp NATO Network CISCO Fiber / Cat5e • Support and Maintained NATO PBX Siemens system• Support and Maintained NATO Cryptography• Support and Maintenance of NATO VTC Polycom Equipment• Following Guidelines and procedures of camp rules

Afghanistan

Administered 12 Windows Servers for over 25,000 end users.Administered and supported Active Directory Servers.Installed, performed troubleshooting, configured and repaired software issues for Windows XP, Windows Server 2003 and Microsoft Office 2000-2003Created users and maintained Active Directory DatabasePerformed troubleshooting and resolved network connectivity issues at the desktop level Joined PC's to the local Domains as requiredConfigured local PC connections to network printersPerform custom TCP/IP configurations of desktops as required. Performed troubleshoot Outlook / Microsoft Exchange Server connectivity issuesMaintained WDS "Windows Deployment Server"Maintained Symantec Ghost Server ImagesResearched and Repaired Windows Blue Screen ErrorsProvided detailed documentation in the call tracking system "Remedy"Provided professional Laptop / Desktop support to Military, DOD and Civilian users

St Petersburg Fl

Installed, configured, performed troubleshooting, and resolved problems with Sophos AntivirusPerformed troubleshooting and solved problems with network connectivity involving LAN/WANUsed software to remote control end user computers to resolve problemsConfiguration of FirewallsResearched and repaired Windows Blue Screen ErrorsVirus and Spyware removalAdvised end-user of potential security risks. Provided detailed documentation in the call tracking system "Service Desk"

Lead to assist 1st level technical agents. Support of Linux based POS (Point Of Sale) software.Repaired of file corruptionUpdated software via Telnet and Linux Based tools. Wrote training documentation for agent's continual learning and product knowledgeUpdated VeriFone Knowledge Base / Wiki with articles for faster resolutionDocumentation of all cases into database system. Coordinated work at home agent program using Lucent Avaya PBX softwareHanded escalations and unresolved issues from level 1 agents

Setup mailboxes, users and added and removed users for Exchange and Active DirectorySetup and supported of Dell XP and Vista desktop, laptop computersAdministration of Asterisk VoIP PBX. Establishing TCP / IP phone and voice mail creation. Turned up of new T1 PRI circuitsSetup and maintained IVR call routing for call centerMaintained all cellular equipment such as broadband cards and hand PDA cell phones.Maintained of desktop telephony issuesMonitored call center daily activity during peak and off hours of operationRecorded all CSR incoming calls to media storageCollected call center reports daily for performance and historic informationDelivered call center statistics and recordings daily to management for reviewRetrieved backup media from offsite datacenter

Technical Support of IBM POS (Point Of Sale) systemsFull knowledge of windows 2000Knowledge of Lotus Notes for creation of all documentation and updates with resolution documentation of all incoming issuesSupported Unix Based Point of Sales softwareRepaired and upgraded POS software via remote connectionCoordinated onsite repairs with maintenance technicians and end usersInstalled in-house labs for POS troubleshooting

Supported and maintained of Tech Data's campus Lucent Avaya G3 PBXPerformed daily moves additions and changes of telephony equipment/established new user stations and created voice mail boxes on Audix systemsCreated agent skills and vectoring call center ACD. Updated Lucent Avaya PBX circuit packs for PBX growth