Christopher H Cassel Email and Phone Number
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I work to end human suffering in the world, as it pertains to technology.Senior enterprise level professional with more 20+ years of experience providing UX research support for international development projects, including new product development, legacy system innovations, and competitive analysis to inform procurement decisions, and conducting remote UX testing worldwide to assure geographical, linguistic, cultural, and experiential diversity and representation.A clear communicator of UX Research to project teams and stakeholders. Developed a Single UX Metric (Score) to combine multiple qualitative and quantitative research results into a clearly understood and uniform score to benchmark and compare applications and websites. Results included intra-company rivalries to improve their score and compete with other development efforts, increasing demand for and visibility of UX Research. A contributor to the website/software systems development life cycle in the areas of UX Research and testing; project management, usability analysis, information architecture and taxonomy, business analysis, user interface (UI) design, prototyping/testing, and content development for +300 websites and applications, including award-winning sites.MY RESEARCH BACKGROUND+ ESPN/Disney+ Walmart+ Experian+ Adobe+ Airbnb+ Pinterest+ March Madness (Turner Sports)+ BlueCross/BlueShield (TN)+ Facebook+ ADP (the payroll people)+ Toyota+ CDC (Centers for Disease Control & Prevention)+ FDA (Food & Drug Administration)+ HHS (Health & Human Services)+ NHSC (National Health Service Corps)+ AnswerLab+ iCIMS+ Civic Plus (Gov't web services)AREAS OF EXPERTISE/PROFESSIONAL SKILLS+ Leveraging AI for UXR+ Development of Single UX Metric (Score)+ International remote UX Research + Quantitative and qualitative methodologies+ Persona development + User Experience / Journey Mapping+ Information architecture and taxonomy + Contextual Inquiry Research+ UX Research in Agile environment+ Product development+ Mobile Application Research and Design+ UX policy and procedure guides + Task flow analysis+ Cognitive task analysis
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Research Operations Lead - Global Experience, Design, And AnalyticsEy Jul 2019 - PresentRemote -
Ux ResearcherAnswerlab Dec 2018 - Jul 2019We help create experiences people love.Partnering with global brands to bring a human-centered design process to every product they launch -
Sr User Experience Researcher (Contracted)Icims Aug 2018 - Dec 2018RemoteCharged with conducting remote UX research and analysis needed to rework key personnel personas and journey maps o Qualitative interviews with targeted participantso Qualitative research with online tool with targeted participantso Aggregate and synthesize resultso Prepare persona and journey map for each key personnel personao Present findings -
Senior User Experience ResearcherEy Jul 2016 - Aug 2018Alpharetta, Ga• Provide remote UX research support for international development projects, with geo-distributed development teams and research efforts• Provided work product oversight for two additional UX researchers• Developed and implemented Single UX Metric (Score)• Provide qualitative and quantitative research for teams working Agile methodologies• Quantitative research of digital habits of target users, with statistically significant results, resulting in more than .5M data points… Show more • Provide remote UX research support for international development projects, with geo-distributed development teams and research efforts• Provided work product oversight for two additional UX researchers• Developed and implemented Single UX Metric (Score)• Provide qualitative and quantitative research for teams working Agile methodologies• Quantitative research of digital habits of target users, with statistically significant results, resulting in more than .5M data points available to inform analysis and insights Show less
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Sr. Ux ResearcherAdp - Contracted Nov 2015 - Jul 2016Remote• Provided qualitative UX research support for development projects, including new product pre-development testing
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Sr. Ux ResearcherEy - Contracted Nov 2014 - Oct 2015Remote• Provided UX qualitative and quantitative remote research support for international development projects, including new product development, legacy system innovations, and competitive analysis to inform procurement decisions.• Conduct remote UX testing worldwide to assure geographical, linguistic, cultural, and experiential diversity and representation. • Developed the EY UX Testing Policy, Procedures, and Guidance documentation
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Ux EngineerDanya International Feb 2013 - Oct 2014Greater Atlanta Area• Provided user experience (UX) expertise for multiple Centers for Disease Control and Prevention (CDC) and U.S. Food and Drug Administration projects• Efforts included including research, information architecture, UI design, wireframes, prototyping, and testing for web-based products and applications -
Usability EngineerBluecross Blueshield Of Tennessee Oct 2011 - Feb 2013Chattanooga, Tennessee Area• Provided UX support for more than 80 software/website development or redesign projects • Developed corporate standards for UX efforts• Provided ongoing UX consulting support for corporate communications department -
Usability Analyst / Business AnalystDisney And Espn Media Networks Aug 2011 - Oct 2011Bristol, Ct• Researched and developed single-sign-on and identity management programs that addressed technology solutions from the end user’s perspective and experience • Conducted current state assessment for an Identity Management (IdM) project that reached across more than 50 applications within the corporation• Created IdM Best Practices and Standards for the corporation• Delivered IdM Best Practices Road Map to guide Single Sign On efforts -
Usability AnalystCenters For Disease Control And Prevention Mar 2011 - Aug 2011Atlanta, Ga• Provided UX services for CDC’s Public Health Surveillance Program Office for its biosurveillance reporting tool. • Conducted user-centered analysis in three phases, addressing task flow, vocabulary, plain-speech help, and prototype development and testing. • Provided UX support to guide development of intranet website• Delivered UI recommendations documents -
Director Content DevelopmentCivicplus Nov 2006 - May 2008• Served as Information Architect, Usability Analyst, Content Project Manager, or Consultant on more than 275 city, county, and school Web sites, including more than 80 award-wining sites• Managed Content Development Department of 17 persons, including:o Technical Writingo Content Developerso Quality Control• Grew business and increased productivity by envisioning in-house support services; and oversaw development and implementation of same, increasing productivity, internal… Show more • Served as Information Architect, Usability Analyst, Content Project Manager, or Consultant on more than 275 city, county, and school Web sites, including more than 80 award-wining sites• Managed Content Development Department of 17 persons, including:o Technical Writingo Content Developerso Quality Control• Grew business and increased productivity by envisioning in-house support services; and oversaw development and implementation of same, increasing productivity, internal and external customer satisfaction • Initiated and led an administrative-side redesign of the content management system • Established corporate technical and functional standards, which have become industry standards Show less -
DirectorOzark Tri-County Health Care Consortium Jun 2001 - Oct 2005• Expanded a Federally Qualified Health Care Center (Primary Care, Dental Care, Behavioral Health Clinics) from a 12 to +65-employee organization• Increased its annual budget from $1.2 million to $7.2 million• Successfully recruited physicians, dentists, mid-level providers, and executive staff• Built strong community/organizational support by serving as primary liaison between corporation and local providers, hospitals, health departments, board of directors, local, State, and… Show more • Expanded a Federally Qualified Health Care Center (Primary Care, Dental Care, Behavioral Health Clinics) from a 12 to +65-employee organization• Increased its annual budget from $1.2 million to $7.2 million• Successfully recruited physicians, dentists, mid-level providers, and executive staff• Built strong community/organizational support by serving as primary liaison between corporation and local providers, hospitals, health departments, board of directors, local, State, and Federal Government legislators and regulatory agencies• Opened new markets through community outreach and development to bring services into new communities and increased clinics from one medical to four medical and two dental clinics Show less
Christopher H Cassel Skills
Christopher H Cassel Education Details
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Human Factors InternationalCertified Usabilty Analyst -
Manhattan Christian CollegeCommunications & Non-Profit Administration
Frequently Asked Questions about Christopher H Cassel
What company does Christopher H Cassel work for?
Christopher H Cassel works for Ey
What is Christopher H Cassel's role at the current company?
Christopher H Cassel's current role is Research Operations Lead - Global Experience, Design, and Analytics (XDA).
What is Christopher H Cassel's email address?
Christopher H Cassel's email address is ch****@****hoo.com
What is Christopher H Cassel's direct phone number?
Christopher H Cassel's direct phone number is +167837*****
What schools did Christopher H Cassel attend?
Christopher H Cassel attended Human Factors International, Manhattan Christian College.
What are some of Christopher H Cassel's interests?
Christopher H Cassel has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Wilderness Camping, Reading, Science And Technology, Running, Disaster And Humanitarian Relief, Antique Radios.
What skills is Christopher H Cassel known for?
Christopher H Cassel has skills like User Experience, Information Architecture, Agile Methodologies, Project Management, Business Analysis, Analysis, Usability, Leadership, Management, User Research, Quality Assurance, Consulting.
Who are Christopher H Cassel's colleagues?
Christopher H Cassel's colleagues are Yahia Al-Rifai, Akshita Gupta, Samidha S Kerkar, Andy Smyth, Jaan Hong Tan, Abhilash Hiran, Julie Choi.
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