Adjunct faculty member in the Business department. Classes include: Project Management, Intro to Quality, Intro to Business, Intro to Marketing and Business Law

Data Analytics Lead●Leveraged large data sets to establish KPIs for automation adoption and international shipping trends●Used visualization software to create easily consumable reports of the KPIs●Identified sales targets for both automation adoption and international opportunities●Developed and distributed monthly reporting dashboards to senior leadershipLTL Residential Product Manager●Developed strategic recommendations for the product and presented them to Senior Leadership●Identified expansion opportunities for the service areas based on relevant population and volume densities●Implemented service improvements that reduced delivery windows, improved notifications & visibility, and expanded delivery optionsAutomation Adoption PMO●Oversaw a cross-functional team of up to 12 different work streams at once to drive increased automated LTL volumes to record levels●Developed detailed automation reports as part of the contract renewal process●Created KPIs for automated volume by platform, sales, and customers●Oversaw the API Integration Program & developed a superior onboarding process that simplified customer onboardingFreight Box Lead●Completed a full product launch (concept to launch) in 16 months, exceeding Executive Leadership expectations●Produced and presented project updates to Executive Leadership●Spearheaded cross-functional collaboration with Brand, Operations, Pricing, Sales, Legal, Solutions, Go-to-Market, Packaging Lab, Finance, and Sourcing to build out the features of the program●Led vendor management and real-world testing for boxes●Trained, coached, and mentored over 1,500 employees on how the program works and the benefits, both in person and virtually●Created value propositions for the program ●Assisted Canada Marketing in the launch of their own Freight Box program

Global Go-to-Market Lead for SenseAware (SaaS) and Aerospace Solutions●Created and executed Go-to-Market strategies●Managed annual marketing budgets●Oversaw both the senseaware.com and fedex.com/en-us/aerospace.html websites, including redesigns, translations, content (CMS), site enhancements, and SEM & SEO●Handled sponsorship and advertising opportunities●Built and launched the customer value propositionsTeam Budget/Contract/Vendor Management Lead●Managed a budget in excess of $2MM annually, across multiple vendors & agencies●Oversaw vendor management and contract execution

Enhancements to International Ground Marketing and Sales Lead (U.S. and Canada)●Oversaw the “Everest Launch Phase” and initiated a successful communications campaign for the “Enhancements to International Ground Phase I Project”●Designed marketing emails & direct mail collateral, conducted customer research, and organized Sales webinarsU.S. International Go-to-Market Lead●Launched the FedEx Crossborder Solutions Program and sitelets in the U.S., Canada and Mexico●Redesigned, launched, and managed SEO & content for the International Services Site (fedex.com/international) which serves as a single point of access to the international solutions and support services offered by FedEx●Produced an e-learning video for customers●Worked closely with the Electronic Trade Documents (ETD) Marketing and Sales Team to create a comms plan, including collateral, for the campaign launch●Developed the U.S. International Import and Export Value Proposition●Contributed to the Go-to-Market efforts for the U.S. International Inbound Speed Campaign by educating customers, developing campaign collateral, landing pages, and videos

FedEx Insight Product Owner●Acted as Product Manager for FedEx InSight, an online tracking application, and implemented a new approval process that saved the business over $200k annually●Created a Job Aide to assist Sales and other support groups in the enrollment of customers●Built and maintained a dashboard of statistics on customer usage trends which were used to determine product enhancements and features