o Established company-wide process and structure for Management and Operationso Created an all-encompassing customer Agreement/Contract (in collaboration with legal representation)o Instituted the Human Resources department and assumed all HR responsibilitieso Developed Client Support department structure and processo Integrated Zendesk platform for Support ticketing and Schedulingo Created and launched a recurring revenue platform as an additional Client Support offeringo Constructed and implemented a true weekly Inventory System (establishing a comprehensive product list and pars)

o Oversight of 20+ Front of House and 20+ Back of House team members dailyo Understood and utilized P&L reports to make short/long-term improvementso Provided guidance and mentorship for team members eager to learn and grow at the companyo Performed Morning/Mid-Day/Evening walkthroughs to enforce and coach proper sanitation and company standardso Executed/Documented temperature and quality checks every 3 hours

o Managed 10 staff members in a high-volume, fast-casual restauranto Developed, implemented, and operated an organized inventory system resulting in a 10% decrease in food wasted as well as increased ordering accuracy preventing stock unavailabilityo Verified quality and quantity of delivered units from vendors as well as accounts payable responsibilities o Created over 30 new menu items to increase popularity among young adults, resulting in 15% sales growtho Streamlined order process and food operations, decreasing wait times by 5% and reducing errors by 15% o Delegated daily tasks to staff and ensured timely completion of responsibilities amongst team members o Serviced catering orders accommodating events for >100 people within large organizations, businesses, sports teams, and high-profile clienteleo Integrated third party delivery services such as DoorDash and Postmates, increasing sales by 5%

o Resolved customer service based concerns, converting negative scenarios into positive customer retentiono Ensured the proper implementation of food handling as well as quality and portion controlo Organized the timely and accurate distribution of 10-15 medium to large scale (5-50 people) delivery orders dailyo Performed daily cashiering, order-taking, and servicing during peak hours as well as restocking and organizational obligations

o Supervised home theater sales, installations, and customer service contributing to location being ranked in the top four in country for home theater sales and revenueo Represented department to join upper management in attaining marketing and technical certifications with companies such as Monster Cable, Samsung Electronics, Sony, and Boseo Demonstrated the use of cutting edge technology in the home theater space for management and other sales representatives o Represented numerous high-profile clients as primary point of contact for home theater sales and installationso Improved relationship with finance and installation divisions to streamline follow up of large scale order of >$10,000o Trained new hires in the use of sales and installation systems, inventory management, and various customer service responsibilities

o Provided customer service regarding home theater returns and installationso Performed sales duties for home theater systems and equipmento Managed inventory to stay aligned with company policieso Contributed to the Best Buy team by handling cashier, opening, and closing responsibilities