Operate the Cybersecurity ticket queue, provide level 2 ticket resolution, and collaborate with CCSWB Application Managed Service (AMS) and Service Desk for all cybersecurity services for CCSWB Employees, (Firewall rules, Multi-Factor Authentication, Single Sign On, Mobile Threat Protection, etc.)Respond and resolve business tickets in a timely manner, partnering with CONA, CCBSS, and AC Central teams to escalate and deliver a solutionTest CONA releases related to Cybersecurity, raising defects, tracking progress, and ensuring business continuityEnforces Cybersecurity processes and procedures to minimize Cybersecurity threats and risksCybersecurity investigationsDevelopment of various types of Cybersecurity related documentation such as Process workflows, Knowledge Base Articles, Incident Response Plan, End User Guides, etc.Monitor the performance of cybersecurity threat and risk mitigation capabilities on CONA and non-CONA applications.Execute all aspects of the implementation of Security standards, policies and procedures to ensure CCSWB threat surface is kept to its minimumCollaborate with third-party vendors to ensure end-user support and new projects implementations are provided with minimal impact on the business and the project timelineConsult users on technology changes that will impact work processes

Crowdstrike incident responderAzure Security incident responderOT network plan and deploy with aruba and palo altoEnd user account security controlsDisaster recovery

Assigned to Arca Continental Coca-Cola Southwest Beverages to perform the daily functions outlined below.Asset management and inventory control for desktops, laptops, printers, warehouse equipment, and security access control devices for current and retired.Project support for distribution of new desktops, laptops, printers, network equipment.Tier 1, 2 & 3 technology support for desktops, laptops, network infrastructure, printers, and warehouse equipment.Active directory support and management.Ticket management utilizing Service Now.User training on utilization of software and equipment by developing instructional material Tier 1 network support and troubleshooting.Patch management and system upgrades.Basic PowerShell scripting for remote management.SOTI MDM management and enrollment of mobile devicesViking intercom system programming.

Performing duties as cashier, provide logistics support, stocking, restocking, down stocking, inventorycontrol.Store technical support for customers personal computing devices.

Technical support for laptops, smart projectors, and workstations.Data destruction and surplus of older laptops.Remote software management using MS SCCM.Windows image magagement SCCMAnswer user inquiries regarding computer software to resolve problems.Set up equipment for employee use, ensuring proper installation of cables, operating systems,and appropriate software.Enter commands and observe system functioning to verify correct operations.