Achievements include:Process Architect with responsibilities for Logical and Physical Design of a transformation programme that has so far generated £400m in benefits Redesigned the Children’s Service Multi Agency Safeguarding Hub, creating a new Early Help pathway and business model, collaborating with and obtaining sign off from partners from the Police, NHS and voluntary sector. Alongside service improvements this change has generated a saving of £247k annually by reducing call centre inefficiencyReviewed the out of hours service, a service comprising a call centre and social work team. Identified changes in staffing, structure, process and service offer worth and investment that will double capacity, removing the overspend and making additional savings to yield a net saving of £200k annually Cost benefit analysis to provide a sound business case for changing how the authority recruits, and retains high quality employees the new model has reduced recruitment costs by a factor of 8Excelled within a Senior Business Analyst role, part of the programme management team, delivering mentoring, line management and training of other business analysts, undertaking quality assurance of BA work and having responsibility for the end to end processLean lead undertaking Lean Six Sigma training for the programme office using root cause analysis and process mapping to identify areas for immediate and longer term improvement and sustainability, Mentoring new and established staff in using Lean methodology Simplified 183 detailed process maps into a 5 page business model and presented across the Adults Social Care Service to obtain sign off from senior leadership team, the transformation programme went on to deliver £400m in benefitsWon Shining Star award for delivery of mycareinbirmingham, a self-service web platform for citizens across Birmingham, Flexible bespoke engagement required with voluntary sector and social care providers to build a diverse marketplace

Project Manager for Health and Social Care Integration projects includingIMPACTA multidiscipinary team based in GP surgeries comprising GP, Practice Nurse, Community Nurse, Mental Health Nurse, Social Worker & voluntary sector reps aimed at collaborating on complex cases. Rolled out to every GP surgery across the city.Central Care RecordA centralised care record comprising the data of 14 NHS bodies and 3 local authorities. Gathered requirements, produced benefits case and business case in addition to Information Governance framework and Technical links. Healthy VillagesA project aimed at using data and resources to build local capacity and ensure resources are appropriately targeted based on a village model.

Business Analyst on a variety of projects and Project Manager for the build phase of AX Dynamics

Managed a team of 70 staff within the Benefit Service, to deliver high performance benefit processing of approximately 40,000 new claims and changes in circumstance with a value of £300m per year in a high pressure environmentUsed Business Objects to create and manage innovative management reports for the Benefit ServiceManaged staff at all levels using all HR processes including coaching and mentoring, recruitment, training as well as performance management, sickness management and presenting final case hearings to ensure good consistent performance and value for money for the authorityImplemented changes in process and policy following legislation changes or having identified improvements to processes or systemsResponded to and resolved serious complaints from vulnerable customers

Devised and managed schedules for cleansing data to ensure accuracy of the benefits grant claim, worth 860m annuallyManaged a team of 20 staff responsible for quality assurance and cleansing across the Benefit ServiceDelivered quality assurance for the Benefit Service, devising quality frameworks and writing reports for national and in house performance indicators, making improvement recommendations while maintaining a central government LA performance score of 4 stars out of 4 Created performance reports for all areas of the business providing monthly and quarterly performance data to the management team, detailing performance levels and recommendations for process improvementUsed trend analysis to show long term performance and make predictions about future performance and/or show the efficacy of changes in process Provided business requirements and carried out testing of new methods of performance monitoringOversaw the transition from paper based performance monitoring to system based monitoringManaged equalities impact assessments across various service areas to ensure processes and changes did not favour groups or discriminate