Christopher Handsley Email & Phone Number

Salford Quays

Manchester, United Kingdom

Real time analyst for C&R (Unsecured, Secured & Business c350 front line colleagues). Real time management of operational SLAs and outbound campaigns via dialler and soundbite. Intraday reporting of performance and analysis of any variables to prediction’s based on inbound/outbound requirement. Short term management of all front line colleagues from a resource perspective, balancing shrinkage against performance forecast. Incident management and quantity reporting to business leads.

Manchester, United Kingdom

Helping people in financial difficulties

Chester Hove Edinburgh

Service Excellence is a - Systems Thinking based - culture and improvement change programme. It is designed to change the way we think about and work ‘the work’, placing the Customer back into the heart of Operations. It takes a systems view of the organisation to identify and take action on the key conditions (and thinking) which are driving the current performance.

Chester Hove Edinburgh

Led and delivered project based improvement activity focused on resolving business problems utilising Lean and Six sigma methodologies and tools. Mentoring & coaching managers on Six Sigma Green Belt accreditations

Chester Leeds Leicester

Reporting to the Head of Collections & Recoveries Operations Chester, my role was responsible for the Management of the Duty & Compliance team. I managed resource & compliance in a multi site Collections call centre focusing on customer service and service level agreements. Forecasting & planning for circa 250 FTE front line colleagues and management