• Process contract funding and ensure compliance with company policy and procedure, as well as State and Federal regulations• Serve as primary contact between Wells Fargo Dealer Services and auto dealers to retrieve missing stipulations needed for funding • Assist Operations Manager with coaching, training, and motivation of team members• Analyze deals for red and yellow flags for potential fraudulent activity• Assist with monthly self audits• Utilize reporting to assist in measuring individual and departmental performance, reporting up when necessary• Conduct customer interviews to verify information submitted on credit applications, if needed, before deals are funded.• Serve as acting Operations Manager in absence of current OM, if necessary• Filling in for Operations Managers nationwide, if needed.• Assist other Wells Fargo Dealer Service nationwide business centers with funding• Manage and distribute incoming deals

• Accurately process 20-30 customer transactions each hour through attention to detail and the ability to follow procedures• Maintain and balance daily cash drawer• Introduce new products to customers and generate leads for members of the sales team to close• Provide excellent service to customers with a positive approach in all interactions

• Led team of Film Crew Associates responsible for box office sales, concessions and usher duties• Coached teams on AMC Entertainment’s Guest First standards• Solved customer satisfaction issues by responding to and addressing their concerns cordially• Responsible for cash control and securing and releasing cash deposits to security contractors• Perform weekly food and beverage inventory• Collaborated with peers to create incentive programs for Film Crew Associates to increase revenue sales associated with concessions• Performed Film Crew Associate weekly scheduling• Conducted interviews of potential new Film Crew Associates• Responsible for weekly payroll calculation• Handle incoming invoices from venders to be processed to Accounting department