Christopher Hansen Email & Phone Number

Denver, CO, US

• Developed new KPIs to drive new business growth and retention for the Public Entity team at Pinnacol Assurance.
• Exceeded premium growth, retention, and combined ratio goals consistently.
• Mentored underwriters to foster strategic thinking and professional development, monitoring progress towards MBOs.

Denver, CO, US

• Actively participating in the Commercial Lines Operational Workflow Committee:
• Testing and training of new systems and upgrades to existing systems
• Build vendor relationships
• Created training materials for new systems and upgrades
• Created coverage training classes for internal customers
• Work closely with IMA's Legal Department to make sure our procedures and workflows are in compliance

• Deliver complex technical training programs to assigned client groups that across organizational levels and roles. Training delivery includes both live and virtual classroom environments.
• Conduct needs assessments to identify learning objectives.
• Develop training content to meet the needs of client groups and improved quality of existing content.
• Manage complex training and development projects, working with subject matter experts, management, and instructional designers.

Des Moines, IA, US

• Underwriting and Marketing of the most complex Commercial Lines Policies.
• Managed a $5m book of middle-market Colorado accounts

New York, NY, US

• Designed and implemented Quality Assurance Program.
• Conceived ‘Best Practices’ for workflows and new work management systems significantly improving management information, underwriter efficiency and customer service.
• Directed short term projects based on personal competencies and specialized expertise in underwriting principles, work flows and insurance operations.
• Demonstrated superior levels of creativity, critical thinking and data analysis in project management and execution.

• Managed staff of 18 Small Commercial Underwriting Support Specialists to efficiency level of 95%.
• Trained and mentored staff on multiple underwriting and service topics. Successfully mentored and developed 3 support personnel who were promoted into underwriting positions.
• Led the conversion of legacy St. Paul policies to the St. Paul Travelers systems for 38 states.
• Systematically restructured workflows and processes significantly increasing productivity and service scores.
• Led a project converting a purchased book of renewal rights business onto the internal company platform, including re-underwriting of the book.

• Developed, underwrote, marketed and serviced commercial insurance products generating revenues of $25,000-$1,000,000 per account.
• Cultivated and expanded business relationships through frequent communication and regular client visits.
• Partnered with internal business units to capitalize on cross-sell opportunities.
• Demonstrated thorough command of commercial risk selection, coverage, pricing exposure analysis, contract and financial analysis.
• Continuously evaluated individual account and overall book performance for $6,000,000 book of middle market accounts.

• Developed, underwrote, marketed and serviced small commercial insurance products generating revenues of $1,000 to $50,000 per account.
• Cultivated and expanded business relationships through frequent communication and regular client visits.
• Continuously evaluated individual account and overall book performance for $3,000,000 book of accounts.
• Created multimedia training presentations to help develop peer underwriting acumen.

Mba, Master Of Business Administration-Financial Focus

Master Of Business Administration (M.B.A.)