Christopher Hanusiak Email & Phone Number

Greater Chicago Area

-Manage AD Users & PC's-Manage SharePoint Server Sites and Accounts-Manage Exchange Server Accounts and Dist Lists-Monitor Network Health-Troubleshoot Infrastructure and Systems (i.e Switches, Servers, PCs, Phones)-Assist users on a daily basis for all their technological needs-Troubleshoot and resolve network connectivity issues, identify bottlenecks, and implement solutions for improved network performance.-Maintain accurate documentation of network configurations and changes.-Assist with network upgrades and migrations.-Adhere to all safety regulations and company policies.

Carbondale, Il

- Manage tickets for users in Microsoft SCSM & Cherwell ticketing system- Re-image devices with new OS and restore all previous data- Troubleshoot hardware and software issues with common devices such as tablets and laptops- Troubleshoot network connectivity issues with users on site- Replaced hardware on multiple devices such as laptops, desktops, and tablets- Communicate with users to help resolve an issue as quickly and efficiently as possible

Chicago, Illinois

-Assisted in the development of the Star Ratings Report on HEDIS measures for the department of Healthcare and Family Services.-Assisted in the development of the Quality Management webpage -Communicated with IT professionals to discuss and finalize decisions related to content and creativity on the webpage.

- Migrated and edited school emails for students and faculty using Microsoft Office 365 Admin Center & Exchange Admin Center- Managed changes/moves in Windows Active Directory Users and Computers- Created, managed, and edited servers using Virtual Machine Manager Console- Re-imaged computers with new operating systems, and added them to the domain and network.