Christopher Harbison Email & Phone Number

Minneapolis, Mn, Us

• Lead sales growth strategy, P&L management, compliance, talent development, and build service culture to drive operations at store with annual sales volume of $44M+• Oversee recruitment, hiring, training, scheduling, and leadership for a team of 180+ employees and manage 5 direct reports including Executive Team Leads (ETLs) in HR, Specialty Sales, General Merchandising & Food, Service & Engagement, and Closing• Facilitate training, coaching, and mentoring resulting in promotions; led virtual/on-site leadership development course with high-performing staff in 80+ locations across the U.S. • Selected to lead turnaround location; within 9 months successfully grew sales by $5M+ and met 112%+ of goal• Manage forecasting for multiple budgets including weekly payroll, store supplies, and employee recognition; consistently met all budget targets over past 5 years• Track, analyze, and meet operational metrics such as sales, guest service, DE&I, compliance, food safety, inventory, asset protection/shortage, training, merchandising, and guest loyalty • Significantly improved customer service satisfaction during peak season (Q4) at 83%• Serve on DE&I Advisory Team to plan district-wide diversity strategy, donation opportunities, and culture-building initiatives • Recognized as #1 in the district (out of 12 stores) for leadership and team member diversity • Partner with businesses within facility (CVS and Starbucks) to ensure effective operations

Minneapolis, Mn, Us

• Oversaw operational strategy and management of assets, interior/exterior building expenses, and vendor relations to reduce costs in 18 stores across 2 districts• Directed execution of basic preventative/corrective building maintenance, repairs, and replacements including plumbing, HVAC, refrigeration, electrical, and pest control• Managed 18 Property Management Leaders and provided coaching and mentorship to store leaders (Directors, Executive Leads) on business management, expense control, and budgeting to ensure cost effective operations• District successfully finished Top 3 in group (80 stores) for disposition override, which contributed to $200M+ in earnings for the company (2017) • Successfully recovered $55K in district sales from resale items• Donated 150,000 meals to Dare to Care and other community organization partners

Minneapolis, Mn, Us

• Led logistics strategy including operational accuracy and efficiency to maximize profit for store with sales volume of $25M+ • Managed 3 Team Leads and collaborated with a team of 30 experts in departments including Pricing, Logistics/Freight Management, Receiving, Inventory Management, and Merchandising to rank 51st in the company for gross margin• Developed communications on product margin education to support district leaders in maximizing profitability

Minneapolis, Mn, Us

• Led HR strategy and oversaw staffing, training, development, employee relations, store compliance, and community engagement for store with 175 staff and sales volume of $30M+• Built high-performing teams committed to guest services, sales, and continuous learning • Managed HR Admin and budgets for volunteerism and employee recognition/events • Championed leadership fundamentals program to identify employee strengths and develop HR leaders across 8 stores