While managing a staff of 12 employees with respect to scheduling and tasking, I served as the local network administrator, setting up and extending the local network using routing principles with multiple levels of switches and firewalls customizing access while focusing on security of data. As part of a a nationwide company network, I troubleshot network glitches and assisted IT department with end user support. Installed new computers and hardware when necessary, as well reimaged corrupt hard drives or partitions. While being tasked with the technology end of business, I oversaw employee records and OSHA compliance by implementing and training through safety meetings and Action Plan design.Customer service is one pinnacle of a successful business, so assisting clients with government benefits, financial concerns, and emotional support were a must.

By listening to the thoughts and desires of client families, organized and executed meaningful and personalized service that brought comfort during time of grief. Showcased writing skills by collecting and organizing a variety of personal data as well as a compilation of names of relatives to create a well constructed obituary that is easily read with proper grammar. Countless details and strict deadlines taught me to perform exceptionally under pressure. These details and deadlines also instilled the ability to prioritize as well as manage time and a staff with a variety of dynamics. Use technical knowledge and creativity to help client families manage details relating to the client’s estate by facilitating government benefits, financial concerns, and emotional supportClinical DutiesUsing an artistic eye and scientifically proven techniques to recreate a life like appearance while also accomplishing disinfection and preservation through embalming. Creation and reconstruction of facial features using my vast knowledge of gross anatomy and geometry. Preparing recently departed client for placement in casket or alternative container for final disposition

While my primary function was a customer service role, my skill set provided a much larger benefit in the area of technology. I was responsible for meeting with client families to arrange funeral service, including service details and times, acquired obituary information. Conducted and oversaw Visitation periods, funeral services, and committal services to the satisfaction of the families. I oversaw that business and staff remained in compliance with OSHA standards. On the technology aspect, I designed and implemented the LAN which included a central server with data storage, shared files and peripherals, as well as a scheduled off-site backup. By designing the first incarnate of the company website, I was able to expose the business to the masses, as well as keep the community up to date with currents posts of daily activities. The founding webmaster of www.castellawfuneralhome.com. I was also assigned to monitor usage and perform maintenance on server and network including slaves, cabling, and internet connection, effectively being network administrator.