Christopher Harms Email & Phone Number

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Principal Solutions Architect focusing on data center, cloud (public & private), managed services, and Networking. Assist customers in strategies involving Sentinel’s many cloud solution options, which include Cloud Select, Corporate Cloud Advisory Services, Backup as a Service, Disaster Recovery as a Service, Co-location Hosting, Desktop as a Service, and Wireless as a ServiceTechnical design resource for account managersAttend and lead customer-facing meetings as a technical resource for answering customer questions about specific technologies, their features, and which products would best fit their business and technological requirementsDesign, scope, and quote complete solutions for customers in all above related technologies to fulfill their business needs and goalsResponsible for drafting comprehensive scopes of work and billable hours breakdowns for the architectures / designTrain account managers and customers to enhance their knowledge of the above-mentioned technologies via formal trainings, white-boarding, and Q&A sessionsConstant ongoing education by means of manufacturer-lead product trainings and self-study

Greater Grand Rapids, Michigan Area

Solution Architect with familiarity of functional requirements and existing systems to develop both a big-picture and a detailed view of a business problems for clients. Expert at building technical and business relationships with internal account executives, other enterprise architects and client executives. Ability to identify the core business needs an organization is trying to resolve and articulate and connect technology that will best resolve these needs. Core Responsibilities:• A trusted technical adviser to clients responsible for shaping discussion regarding business challenges, defining and presenting the optimal solution and ensuring the solution is transitioned to the appropriate technical delivery consultants.• Quickly and accurately complete coping documents, business case, ROI analysis, SOWs, and other technical deliverables during the sales process.• Deliver technical expertise to support account executives in their efforts to achieve product and service sales and assist the sales team in closing new work. Maintain strong vendor relationships in order to understand their business model, product offering, and positioning within the vendor marketplace.• Provide the overall vision of the project solution to internal team and client and serve as the bridge between the needs of the client and the technical delivery and project management teams.• Collaborate with account executives, principal consultants, and technical delivery team throughout the entire service scoping and delivery process.• Provide education to clients regarding how to best architect, deploy, and operate their environment(s).• Continually build technical skills and best practices to optimize the use of technology in ever-changing modern data center environments.• Keep abreast of market trends, solution insights, established and new vendors, emerging products, and developing methods.

Greater Grand Rapids, Michigan Area

Maintains and supports VMWare, Windows Server Environments, Firewall, Switch, Router, and Wireless networks of many customers across different industries. Participates in a 24x7 on-call rotation. Responsible for planning, responding to events, investigating issues, implementing resolutions, and making enhancements within our customers’ environments. Maintains Cisco, Watchguard, Palo Alto, and Juniper Firewalls; Cisco and HP switches; Cisco Nexus; Cisco and HP wireless infrastructure; HP lefthand/3PAR, Exagrid, Netapp, and HP EVA storage systems; HP and Cisco Servers, Blade Servers and Chassis. Technical team leader for several customers across different industry segments, responsible for customer management, and ensuring all customer’s needs are being met by the Managed Services Group.