Christopher Harney Email & Phone Number

Mainframe Computer Operations Shift Supervisor working in a 7 day, 24 hour environment. Responsible for overseeing operations staff., Provided central point of contact for the reporting, escalation and resolution of all issues that could adversely impact the OLA’s for online systems or the SLA’s for the delivery of business products and server environment.

Downers Grove, Illinois, US

• Facilitates day-to-day management of support functions as a team lead for the mainframe environment consisting of multiple outsourced companies that deal with multiple clients. Is key point of contact for four.
• Provides first level support for all break fixes in minimizing outages through an effective monitoring of systems; quick and efficient responses to all alerts and outages; implementation of emergency procedures that.
• Support Activities in a 24x7 Data Center utilizing ITIL Framework
• Collaborates with various support groups during system upgrades, weekly maintenance, documenting new maintenance procedures and in the elimination of potential hazards.
• Performs all standard technical procedures including IPLs, power on resets, SA Dumps, LPAR weight changes, and CIU upgrades; enhances system performance through a high level of proficiency with Linux HMC.
• Keeps a timeline of major incidents and system outages; notifies account managers of any SLA or OLA breaches.

US

• Facilitates day-to-day management of support functions for the mainframe environment consisting of multiple outsourced companies that deal with multiple clients. Is key point of contact for four operators to upper.
• Provides first level support for all break fixes in minimizing outages through an effective monitoring of systems; quick and efficient responses to all alerts and outages; implementation of emergency procedures that.
• Support Activities in a 24x7 Data Center utilizing ITIL Framework
• Collaborates with various support groups during system upgrades, weekly maintenance, documenting new maintenance procedures and in the elimination of potential hazards.
• Performs all standard technical procedures including IPLs, power on resets, SA Dumps, LPAR weight changes, and CIU upgrades; enhances system performance through a high level of proficiency with Linux HMC.
• Keeps a timeline of major incidents and system outages; notifies account managers of any SLA or OLA breaches.

Jersey City, NJ, US

• Provided technical support to Data Center Operations teams including Scheduling, Media Support, Open Systems and Network.
• Supported operation procedures according to company guidelines in order to meet department service level agreements.
• Troubleshot outstanding issues pertaining to daily operations and researched available documentation in order to provide alternative solutions.
• Opened and updated incident records in a timely fashion.
• Interacted with Major Incident Management team on priority one conference calls.

New York, NY, US

• Facilitated day-to-day management of support functions for the mainframe environment consisting of 11 production MVS LPARs and 4 test LPARs within ITIL framework. Provided leadership, guidance, and support for staff of.
• Instrumental in minimizing outages through effective monitoring of systems; responding quickly and efficiently to all alerts and outages; implementing emergency procedures that resolved complex technical issues and.
• Planned and conducted acceptance testing for new rollouts on a redundant system; identified malfunctions and technical issues; collaborated with support groups and eliminated potential hazards; updated documentation.
• Maintained proficiency in all aspects of computer operations through in-house training programs.
• Worked closely with vendors to coordinate operational functions and implementation of new products.
• Ensured system integrity through continuous testing, monitoring, and proactive problem determination and resolution.

• Consultant (temporary assignment)
• Worked as a Service Desk Agent during the Chemical/Chase Merger.
• Supported end users in both companies with any system issues.
• Opened Service Center tickets in a timely fashion.
• Acted as a Data Security Administrator.

• Oversaw Tape Operations at a managed site.
• Ensured Tape Management Systems were updated and adequate inventory was available.
• Ran daily ejects.
• Contacted vendors for media to be sent off site.

• Lead Operator/Supervisor
• Monitored multiple systems for the Eastern Regional Headquarters to identify, analyze and resolve problems.
• Performed system maintenance and support for seven satellite offices.
• Worked closely with various support groups to identify network issues.
• Placed service calls and worked with vendors on equipment failures.
• Supervised and directed a team of seven operators ensuring company objectives were achieved.