Christopher Harris Email & Phone Number

Houston, Tx, Us

Maintain leadership and training for the entire badging team. Ensure all personnel are covered and given the proper resources to be successful.Manage team performance quarterly business review (QBRs) with service level agreements (SLAs) and key performance indicators (KPIs).Create standard operating procedure (SOP) documents for the team to reference and follow.Host new hire trainings with items surrounding the badging team.Partner with FTEs and stakeholders to publish documents on the internal platform.Add documents to the company’s internal Wiki page and make sure content is correct prior topublication.Partner with the badging operations supervisor to ensure all personnel is properly trained.

Motivate, encourage and provide the tools youth will need in order to succeed in life. A few topics that are often discussed; resume tips, dress code, financial counseling, leadership tactics and humanitarian habits to hold versus dismiss.

Oakland, California

Create and edit spreadsheets tracking new hire and retention activity.Host new hire orientations and guard card classes biweekly.Meet clients and discuss upcoming events they’d like staffed while completing walkthrough visits.Manage the logistics, payroll, event staff and supervisors during and post events.Manage the hiring process and determine staffing levels based on venues and presentation.Responsible for all disciplinary acts including suspension and termination.Adjust to client changes on the fly and communicate with my team to accommodate.Attend events to guarantee a smooth and safe environment is displayed.Take care of all situations that may cause the client to feel uncomfortable using our security company.Reassure and display all acts of service to make sure the client is happy.Delegate tasks to managers, allowing myself to remain available to speak with clients for potential changes, problems or additions.Coordinate transportation to and from venues and make sure staff knows pick up and drop off times.Host conference calls with team leaders here in Northern and Southern California.Meet with partners to discuss growth, opportunities, challenges and successes weekly.Host job fairs and utilize marketing tools, communicate effectively to ensure year over year growth.

Santa Clara, California

Utilize the ABI software daily to staff and edit changes for reoccurring events. Sort out reports post game that provides performance metrics.Attend most of sporting events based for the following; 49ers, Raiders, Stanford, SJSU and Cal Berkeley.Work closely with clients (49ers, Raiders, Stanford, CAL Berkeley, SJSU, etc) to ensure we are on the same page regarding staffing, deployments, timelines and special activities such as escorts and media coverage.Monitor staff by assisting with the check-in process, issuing radios and uniforms prior to the event.Remain at every event until the conclusion and ensure all staff have returned to the sign-in area, uniforms are returned and everyone is clocked out.Coach, hire and relieve supervisors or their duty for underperforming the job provided.Be proactive and aware of last-minute changes the client may have such as staffing additionaldepartments or redeploying guards for ticket taking, suites, ushering, security, on the field runners and roam team (off duty officers).Attend weekly meetings (2-week outlook) which will ensure we are ready for events as they are in the planning stages.Attend and provide feedback on weekly conference calls regarding changes to staff, protocol and ant process that we feel will be a more accurate transition.Check and respond to emails daily which can be new applications for employment or a potential client who wants us to staff their private/public event.Proactive and fast responses for on the job challenges staff may have with uniforms, signing in, peers and shift changes.Interview and hire new candidates who are a good fit. Coach up current employees and provide feedback when mistakes are made. Give positive reinforcement to guards who do an amazing job. Terminate employees for not following the instructions they were given in new hire training.

San Jose, California

Host two daily conference calls, checking with store managers setting goals in the morning and reviewing in the early evening.Speak to and motivate store managers throughout the day while checking on sales updates.Bi-weekly, host a Thursday night meeting after stores close and an 8am Saturday morning training for store reps. Complete a mock audit per chosen location every Monday.View reports sent daily to show store managers where they are to the monthly goal.Attend a weekly meeting with operations managers; sales trainers and the CEO to review the week prior then talk about newly released promotion before they are rolled out to the store level.Complete interviews for applicants interested in working for Sprint and hire candidates for locations who are understaffed. Complete monthly reviews for Store managers, making sure they are running the location up to par.Coach out (release from position) managers who consistently underperform after performance reviews have been discussed.Transfer reps to the appropriate location based on business needs. Visit every location in my district for support, encouragement and to make sure their Planogram is up to date displaying the correct Sprint messages.Understand and implement operations, chargeback resolution/prevention, reports for sales metrics and how to pass a scorecard.Responsible for reviewing time and attendance reports, chargeback reports, making sure managers/reps are in proper dress code, enforcing company’s policies and procedures and one on one meeting with store managers per week.Be prompt and prepared to go over all stores in the district with a verbal rundown of what’s going on in the selected location.Responsible for promoting reps, lead and assistant store managers based on; performance, leadership skills and punctuality.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Fire Science, Fire Science/Fire-Fighting