Christopher Hart Email & Phone Number

Solihull, Gb

London, England, Gb

Leading the Agile ways of working to deliver payments IT. Facilitating ceremony’s, supporting the feature teams in sprint delivery and dependency co-ordination and embedding the agile culture.

London, England, Gb

I am currently leading a change for Payments in NPA, FPS, BACs, ICS and Reference Data.I Lead a team who manage small and large scale change with in the different payment fields.I work with the scheme managers. IT teams and the operational team to deliver successful change

London, England, Gb

I worked leading migration change including training and implementation of the payment departments operational readiness including system access and process understanding Process development

London, England, Gb

I currently face into multipul Stakeholders looking to develop and improve business practices and behaviours with a view to resolve and reduce complaints for our customers.I do this by understanding the key drivers for that business area performance objectives. I look to support them through reducing the number of errors made during the delivery of that process. I do this thought the management or delivery of route cause analysis (RCA). The skills I use to do this are based in lean and six sigma Methodology's.

London, England, Gb

In this role I faced into multipul Stakeholders looking to develop and improve my departments processes and procedures.I did this though the knowledge I have built up within Lean, Six sigma, change delivery and team and line management.I used the above skills to deliver to exec and senior level stakeholder by Building improvements into the business and project management and general delivery of change.

Managing a complaints team to improve customer complaint experiance and find route cause analysis

Delivering lean into the operation and finding opportunitys to increase capacity

Six Sigma Green Belt

Lean Practitioner

Education record