Used Customer Service abilities to provide excellent service and handle customer inquiries, and complaintsAbility to multitask at a high level and handle multiple tasks simultaneouslyLeveraged product and service knowledge to deliver high-quality customer service.Processed credit card transactions, gift cards and cash payments.

Supervised and guided employees to reach company objectives.Planned and executed strategies to increase business and drive profit growth.Oversaw execution of opening and closing procedures to desired standard.Covered daily business requirements with well-organized schedules and properly delegated assignments.Reviewed financial numbers to optimize financial results and guest experience.Oversaw budget planning and financial management.Hired trained, and mentored new employees.

Responsible for assisting Golf Course Superintendent with course maintenance, lawn fertilization, and water management.Cut grass using hand and powered lawn mowers.Monitored course conditions and made necessary adjustments for optimal playability.

Worked in an immediate relationship with customers, by using communication skills, as well as selling skills through strategies of upselling and being personable with consumers.

Coached a team of middle school aged athletes the concepts of team work, basic lacrosse skills, and communication within a team oriented aspect.