Christopher Heading Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Palatine, Illinois, United States

- 70% reduction in Customer Compliance chargeback YOY achieved through process improvement implementations- Oversaw entire end to end order processing related to Ace Hardware, Do It Best, True Value, and Military Accounts for entire United States- 66% reduction in order cycle times achieved through continuous communication with carriers, customers and internal operations leaders- Created numerous data analytics dashboards and tools to be utilized company wide in order to streamline order throughput- Led various change initiatives that would impact several facets of the business and become standardized "best practices" moving forward

Huntley, Illinois, United States

-Lead various engineering projects including reslotting, redefining labor standards, and restructuring warehouse layout to improve team member/facility efficiencies.-Implemented data visualization by creating multiple dashboards that include carrier performance, shipping capabilities, damage reduction, safety improvements, and employee development-Created a LMS to assist operations team in identifying areas of strength and weakness in all direct labor functions.-Provided AD Hoc reporting to help Operations overcome various barriers including but not limited to Labor/Revenue Spend, Open Order Revenue Backlog, Predicting/Planning for future shifts in overall business profile, etc. utilizing data pulls from current SAP system-Restructured current model for daily shift handoffs and labor plan to provide operations with smoother transition between shifts.-Developed Inventory Management dashboard and process for Weber.com that helped assisted in accommodating record level sales numbers in 2020-2021. -Work directly with Director of Global Distribution to strategize various continuous improvement projects

Carol Stream, Illinois

 Directly managed entire customer service/shipping and receiving departments including but not limited to payroll, daily job functionalities, disciplinary actions, trainings, employee scheduling and performance reviews Implemented changes to current warehouse processes to increase shipping and receiving efficiencies Strengthened working relationship with our customer Kerry Food group through daily KPI discussions and formulation of action plans to meet and/or exceed customer expectations allowing us to provide best in class service Oversaw all customer complaints and provided working solutions to alleviate any discrepancies with on time shipments, inventory shortages, carrier issues, appointment scheduling, quality concerns etc. Created daily KPI reports utilizing Red Prairie to identify areas of strength/weakness and provided coaching opportunities to further strengthen the operation

Dallas/Fort Worth Area

⋄ Assisted in the new RIC consolidation by helping train over 30 analysts on new routing principles/efficiencies to create smoother transition for field operations teams⋄ Participated in multiple GEO go lives by working with field teams on the structuring of GEO based routing as well and getting all system maintenance in place to accommodate switch from Dispatch Pilot to DOC routingprogram⋄ Provided coaching opportunities for other routing analysts by providing feedback on areas of growth when covering analyst schedules⋄ Utilized advanced routing analytics in order to drive location field teams in getting back on RIC routingProcess⋄ Formulate effective routing solutions to aid locations throughout every region and market in meeting or exceeding Annual Operating Plan

Schaumburg, Il

- Location/Employee Development- Formulate business strategy to aid locations throughout Northeast, Midwest,and Great Lakes Regions in meeting or exceeding AOP target plan- Financial Analysis- Data Analysis- Routing Analysis

Greater Chicago Area

 Added over 200K in yearly revenue by managing client inventories and limiting wasted revenue opportunities Auditor (DOT and OSHA compliance) Purchasing/Finance Analyst Customer complaint handling

Greater Chicago Area

Trained on management principles in both service and productionIntroduced new production procedures in order to maximize efficiency and PPOH of the plantWorked hands on with our clients in order to provide exceptional worry free service that helped create increased patient satisfactionSupervised service and production personnel

Western Acres Golf Course Lombard Il

 Enhanced program growth by establishing an ease of use website where instructors can gather demographic information about participants (May 2014) Responsible to teach children of all ages life skills through instruction of the fundamentals of golf.

Bachelor Of Science (B.S.), Communication And Media Studies

Minor, Economics