Christopher Heading Email & Phone Number

Chicago, IL, US

Palatine, Illinois, United States

- 70% reduction in Customer Compliance chargeback YOY achieved through process improvement implementations- Oversaw entire end to end order processing related to Ace Hardware, Do It Best, True Value, and Military Accounts for entire United States- 66% reduction in order cycle times achieved through continuous communication with carriers, customers and.

Huntley, Illinois, United States

-Lead various engineering projects including reslotting, redefining labor standards, and restructuring warehouse layout to improve team member/facility efficiencies.-Implemented data visualization by creating multiple dashboards that include carrier performance, shipping capabilities, damage reduction, safety improvements, and employee development-Created.

Carol Stream, Illinois

 Directly managed entire customer service/shipping and receiving departments including but not limited to payroll, daily job functionalities, disciplinary actions, trainings, employee scheduling and performance reviews Implemented changes to current warehouse processes to increase shipping and receiving efficiencies Strengthened working relationship.

Dallas/Fort Worth Area

⋄ Assisted in the new RIC consolidation by helping train over 30 analysts on new routing principles/efficiencies to create smoother transition for field operations teams⋄ Participated in multiple GEO go lives by working with field teams on the structuring of GEO based routing as well and getting all system maintenance in place to accommodate switch from.

Schaumburg, IL

- Location/Employee Development- Formulate business strategy to aid locations throughout Northeast, Midwest,and Great Lakes Regions in meeting or exceeding AOP target plan- Financial Analysis- Data Analysis- Routing Analysis

Greater Chicago Area

 Added over 200K in yearly revenue by managing client inventories and limiting wasted revenue opportunities Auditor (DOT and OSHA compliance) Purchasing/Finance Analyst Customer complaint handling

Greater Chicago Area

Trained on management principles in both service and productionIntroduced new production procedures in order to maximize efficiency and PPOH of the plantWorked hands on with our clients in order to provide exceptional worry free service that helped create increased patient satisfactionSupervised service and production personnel

Western Acres Golf Course Lombard IL

 Enhanced program growth by establishing an ease of use website where instructors can gather demographic information about participants (May 2014) Responsible to teach children of all ages life skills through instruction of the fundamentals of golf.

Bachelor Of Science (B.S.), Communication And Media Studies

Minor, Economics