Christopher Heck Email and Phone Number
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Christopher Heck personal email
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Experienced and knowledgeable Information Technology Professional with 20 years of increasing responsibility and implementation of evolving technologies. Demonstrated abilities to problem solve technologies with emphasis on customer service to all levels within an organization. Respected member of Information Technology management team. Proven diagnostic abilities with attention to detail. Insightful, results-driven initiative. Ability to troubleshoot complex problems and see through to resolution.
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Director Of Service DeliveryAnchor Network Solutions, Inc. Jul 2021 - PresentEnglewood, Colorado, Us
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Deputy Director, Infrastructure OperationsColorado Governor'S Office Of Information Technology May 2021 - Jul 2021Denver, Colorado, Us -
Program ManagerColorado Governor'S Office Of Information Technology Jan 2019 - Jul 2021Denver, Colorado, Us- Develop metric and KPI monitoring and reporting across all Infrastructure Operations teams- Establish Demand and Resource Management program for Infrastructure Operations- Audit Compliance liaison for Infrastructure Operations and Security, Risk, and Compliance teams- Coordinate Major Incident and Problem Management remediation efforts resulting in 25% reduction in FY20- Manage Audit Compliance SOP and Operational Documentation project - Facilitate Disaster Recovery Plan project workshops for Critical and Essential Applications
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It ManagerPie Consulting & Engineering Nov 2017 - Jan 2019Denver, Co, Us- Manage IT staff and infrastructure across multi-state branch offices - Implement IT Service Desk solution to provide timely, efficient support and meet defined Service Level Agreements- Develop and foster relationships with technology partners and vendors- Negotiate contract renewal with Managed Service Provider- Establish change control, inventory management, and IT security policies to meet industry best practice standards- Work directly with leadership team and principals to align department and organizational vision and strategy -
Service And Infrastructure ManagerCraig Hospital Dec 2015 - Nov 2017Englewood, Co, Us- Manage team of service desk, server infrastructure, and network staff- Improve efficiency of service desk work order handling, routing and completion- Implement processes to oversee individual, team, and division responsibilities and accountability- Analyze team performance metrics and develop plans to increase productivity- Develop initiatives to implement inventory systems, refresh cycles, and budget allocation- Lead team in developing methodologies to automate and/or improve the efficiency of recurring tasks -
Manager, Infrastructure ServicesCity Of Lakewood Nov 2013 - Dec 2015Lakewood, Co, Us- Manage team of network, telecommunication, and system engineers and administrators.- Recruit Telecommunication Engineer and Network Engineer positions- Compile, prioritize, plan, and implement nearly 50 Infrastructure projects. - Budget development, justification, and reconciliation.- Equipment and services analysis, procurement, and implementation.- Member of Administrative Regulations Committee focused on creation and revision of policies and procedures.- Active involvement in security governance team to assess and mitigate risks for PCI, HIPAA, and CJIS compliance.- Foster cross-divisional collaboration among five Information Technology divisions.- Offer on-going technical and managerial support to division. -
Interim Co-DirectorCity Of Lakewood Aug 2014 - May 2015Lakewood, Co, Us- Develop and foster relationships with other City departments to align department needs, IT resource availability, and set project expectations.- Focus on department and City-wide security initiatives to ensure compliance, risks and vulnerabilities, and along with a consultant develop a three year security roadmap for the City.- Participate in development of IT governance process with Information Technology management team in order to determine project viability, budget considerations, resource availability, and project timelines.- Assess project management consultant candidates and determine a full-time project manager would be more cost effective and provide dedicated service to the City. Participate in project manager recruitment process as part of overall IT staffing allocation model.- Foster staff collaboration and morale, and develop staff development plans.
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Network EngineerCity Of Lakewood Jul 2006 - Nov 2013Lakewood, Co, Us- Daily administration of 130 Windows-based servers- Planning, Implementation, and Administration of CommVault backup solutions- Upgrade, Configuration, and Administration of Exchange 2010- Deployment of updates and applications utilizing Microsoft System Center Configuration Manager 2012- Configuration, Installation, and Administration of 80 Foundry/Brocade network switches- Support VMWare environment- Implement and Administer Symantec Endpoint Protection for virus and network threat protection- Support Q1 Labs/QRadar SEIM appliance- Configuration, Installation, and Administration of Websense Web Filter/Security Gateway- Administer email filtering using load-balanced Ironport C170 appliances- Administration of Netscreen SSL VPN Appliance- Support Juniper/Netscreen firewalls- Implementation and Administration of MobileIron Mobile Device Management
Christopher Heck Skills
Christopher Heck Education Details
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Westminster UniversityInformation Resources Management -
Hofstra UniversityInformation Technology
Frequently Asked Questions about Christopher Heck
What company does Christopher Heck work for?
Christopher Heck works for Anchor Network Solutions, Inc.
What is Christopher Heck's role at the current company?
Christopher Heck's current role is Director of Service Delivery at Anchor Network Solutions, Inc..
What is Christopher Heck's email address?
Christopher Heck's email address is ch****@****tal.org
What is Christopher Heck's direct phone number?
Christopher Heck's direct phone number is +130378*****
What schools did Christopher Heck attend?
Christopher Heck attended Westminster University, Hofstra University.
What skills is Christopher Heck known for?
Christopher Heck has skills like Networking, Vmware, Security, Servers, Disaster Recovery, Microsoft Exchange, System Administration, Network Security, Vmware Esx, Firewalls, Vpn, Troubleshooting.
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