Christopher Hedman Email & Phone Number

Falls Church, Virginia, Us

• Senior operations and maintenance manager for the Air Force Central Command (AFCENT) network. Providing 24/7 network operations and network support for 10 countries in the Middle East. Providing premium customer support for AFCENT and Defense Information Systems Agency (DISA) Internet Service Provider (ISP) networks. • Develop and execute section relevant policies, procedures, and other documentation in order to meet the facility’s 24 hour of operations and be in 100% compliance with DISA standards.• Provide 24/7 technical support for AFCENT clients in diverse aspects of network architecture, operations, network hardware, software support, testing, and problem resolution.• Monitor systems using SolarWinds to coordinate system control activities for over 400 data, video, and IP voice circuits for AFCENT networks by ensuring premium quality of service for mission essential data for military NIPRNET, SIPRNET, VTC, JWICS, DSN, and unmanned aerial platform data communications systems. • Troubleshoot various telecommunication systems from wiring level to hardware and software configurations, provide testing, and resolve outages in the minimum amount of time ensuring that all systems meet or exceed DISA standards.• Manage and service WAN telecommunications systems consisting of Cisco routers, switches, optical multiplexing, Cesium and GPS timing systems, KG 175D, 1G and X TACLANEs, and SafeNet encryptors.• Coordinate with customers for Authorized Service Interruptions on mission critical systems upgrades and troubleshooting of long haul strategic circuits.• Develop and maintain circuit history folders, master station logs, trouble ticket database, and DISA Publications.• Knowledgeable in SATCOM network systems, proficient in OSPF, EIGRP, BGP, TCP/IP protocols and transmission media.• Manage employees, interview and hire new employees for positions for the GDIT government contract.

Fort Bragg, Nc, Us

Responsible for planning, implementation, operations, support, configuration and lifecycle management of major information systems, networks and facilities required to meet critical and specialized mission requirements of supported units. Analyzed and translated IT requirements to determine information system characteristics and design parameters and identifies system alternatives for satisfying customer requirements. Provide advice regarding the design, development, implementation, monitoring and maintenance of materials and labor required to accomplish project objectives. Served as the project manager for the design of the USASOC ACE Conference room. Prepared statement of work (SOW) for contractor bids and acts as a liaison with contractors. Supported integrated audio/visual systems, performed site maintenance, and recommended upgrades and enhancements associated with VTC infrastructure.

Robins Afb, Ga, Us

Implemented the latest network configurations for hardware and software, and integrated technologies and systems to increase network capability. Managed, tested, and evaluated network systems such as local area networks, wireless access points, and other secured data communications systems. Provided customer service to assist in operation, restoration, and configuration of network systems. Applied computer security policies to safeguard computer systems and prevent attacks from viruses, spyware and network intrusion. Ensured network reliability and performance levels meet or exceeded Air Force Reserve Command standards.

Corning, New York, Us

Supported scientists and engineers with design, testing, and implementation on various research and development projects. Constructed experimental devices from engineering sketches or specifications, and tested and troubleshoot such devices and systems to identify design inadequacies. Developed test plans and procedures for problem analysis and resolution of device failures. Performed various assignments to support engineering design and development of prototypes, hard models, and test instrumentation. Performed complex test operation in absence of documentation and worked with limited direction.