Christopher Helms Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas

Manage all aspects of a multi-national globally located security team and contact center that supports AIG clients from around the world.The organization is responsible for providing 24/7/365 real time security intelligence consisting of alerts, notifications, andadvisories for global events that may impact clients and business partners.· Responsible for providing logistics for security operations: Security Evacuations, VIP Meet and Greats, ExecutiveProtection details, Armed Escorts, Check-In services, and Travel Tracking.· Act as a subject matter expert supporting sales teams and account management as we move through the sales process.· Deliver customized cultural and security training to clients, brokers, and business partners.· Provide risk management consulting to clients through risk/threat and vulnerability assessments.· Create, provide and deliver duty of care training and programs for clients both onsite and remote presentation.· Lead and train Crisis Response Team across 5 Globally Located Contact Centers for short notice deployment.· Initiated new focus on services that resulted in a 250% increase in Service Revenue· Member of the AIG Client Risk Solutions Counsel

Kuala Lumpur, Malaysia

Manage Travel Assistance Contact Center, Medical Assistance, and Quality/Training for Asia Pacific. Operations cover all of Asia Pacific and manage 110+ front line employees providing Assistance for 13 Countries and 9 languages 24x7. Manage and lead a team of 11 doctors and 3 nurses in Kuala Lumpur and Guangzhou, China that provide Medical Assistance to clients. Lead the Global Crisis Response Team for AIG Travel. Responsible for Crisis Response Management and Communication for Senior Leadership.

Houston, Texas Area

Manage a team of Project Managers and Business Analysts to support Global Operations Projects that affect Contact Center Operations Worldwide for Travelguard (AIG Travel) across 6 different Centers Worldwide.

Katy, Tx

Managed a Direct to Customer and Direct to Business Sales team selling construction and remodeling to homeowners direct while working with their respective insurance companies to complete their insurance claims if required. Manage all aspects of construction, sales, marketing, and operations. Negotiate fair practice/top dollar claims from insurance companies if required. Train new sales people to perform at a high level in a self motivated, fast paced industry. Maintained 40% profit margins across the team and was personally responsible for $5 M + in gross sales of Commercial/Residential Construction repairs in 3 years. Ranked in top 5 Salesmen in all 3 years.

Houston, Texas Area

Personally managing sales and construction of five residential products and a commercial office park at one time. Organize administrative and reporting aspects of the main office, creating reports to monitor and measure performance, budgets, and process draws. Develop a quality assurance program with a third party vendor. Oversee all phases of construction from land acquisition and development to build out. Prepare preliminary and final development budgets. Manage the permitting and approval process. Solicit and analyze bids. Negotiate, prepare, and award contracts. Work with architects in design process. Schedule and manage contractors and subcontractors. Directly responsible for Warranty, Customer Service and Customer satisfaction.

Houston, Texas Area And Wilmington, Nc

Command and Infantry platoon of 39 Marines. Responsible for troop training, welfare, and motivation. Received two meritorious promotionsAwarded Navy Achievement Medal

Houston, Texas Area

Managed Sales and Construction for Residential Home Building Company. • Promoted to Area Manager after starting with the company as a construction manager and later project manager. • New home construction retailing from $80 - $300k. Manage sales and construction personnel.• Accountable for field operations in a project generating $13M sales revenue.• Maintained net profit levels between 18-29%.• Met or exceeded net income budget every quarter as project manager.• Most closings in a quarter (62) as a project manager.• Top project manager for two quarters in 2003.• “Quality Cup” recipient for top Sales and Construction quality for a four community project.• Numerous awards for top production, lowest extra cost, best inspections, and customer service

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Corps of Cadets

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Activities and Societies: Corps of Cadets Water Polo TeamDegree in Business Management with a Minor in Business Law