Christopher Hendley Email & Phone Number

Greater San Diego Area

First person to be hired in my DepartmentSeismic has a 100% cloud based infrastructure with only Cisco Meraki networking equipment on siteImplemented and maintain Cisco Meraki Networks in multiple offices around the worldImplemented SecureW2 cloud radius server for devices to connect to the WiFi in office networks through 802.1x authenticationMigrated our on-prem VPN service to Palo Alto Strata Cloud Manager as our cloud VPN serviceConfigure and maintain policies in Microsoft Endpoint Manager for PCsConfigure and maintain policies in Jamf for MacBooksCreated Workato recipes to automate repeatable actions for the companyImplemented the ticketing system, FreshService for the IT departmentCreated PowerShell scripts to on-board and off-board employees

Ensuring backup jobs are successfulConfigure laptops for new employeesProvide IT orientation for new employeesProvide Tier 1 support for internal customers through ticketing systemMaintain and Update Active Directory

Greater San Diego Area

• Facilitate sprint planning, daily scrums, retrospectives and demonstrations. • Worked closely with product owner to prioritize backlog. • Provided Tier 1 Support to internal customers via telephone, email and ticketing system• Updated and Maintained Active Directory • Created/Updated computer images with Clonezilla• Created virtual machines with VMWare • Created Wiki/Documentation pages for Knowledge Base

San Diego

• Proactively monitor and maintain network stability• Provide telephone technical support• Respond to client inquiries concerning system and network operations• Perform entry level network troubleshooting to isolate and diagnose network problems• Assist clients with setup and minor maintenance of equipment• Assists with cabling and wiring of equipment within the network operations center• Provide thorough, well-written emails for technical issue resolution

San Diego

• Facilities Management – Complete tour of the facility to insure the systems are operating to spec and completed the Network Operation Center Tour Report• Monitoring Nagios – The primary software to monitor ranges from HVAC, T1’s and the servers. As issues arise; troubleshoot and escalate if needed.• Customer Care – First responder for customer’s queries and problems. Assisted on a remote basis for clients to troubleshoot T-1, VoIP, DNS and Web Cams.

San Diego

• Responsible for training new employees and monitored the agents to ensure adherence to H&R Block standards; policies and procedures. • Work on special and tier escalated cases• Communicate via phone, email and chat with internal and external users requiring assistance or information. Interpret clients’ needs and utilize appropriate software solutions and personal knowledge to identify possible resolutions.• Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.• Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.• Use appropriate software solutions and computer systems to accurately document and track client contacts.

Bachelor'S Degree, Management Information Systems, General, 3.0

Bachelor'S Degree, Management Information Systems - Computer Forensics, 3.3