• Oversaw and streamlined daily operations, ensuring optimal efficiency and customer satisfaction.• Developed and implemented strategic plans, policies, and procedures to enhance operational effectiveness and drive business growth.• Managed a team of dedicated professionals, fostering a collaborative and high-performance work environment.• Participated in the recruitment, training, and development of personnel, ensuring a skilled and motivated workforce.• Optimized resource allocation, including equipment, staff, and materials, to meet project deadlines and budgetary requirements.• Fostered strong relationships with clients, vendors, and stakeholders, effectively managing expectations and ensuring seamless project execution.• Drove continuous process improvements, leveraging innovative technologies and best practices to enhance operational efficiency and quality.• Collaborated cross-functionally with sales, marketing, and technical teams to support business objectives and deliver exceptional customer experiences.• Monitored and analyzed key performance indicators (KPIs), generating reports and actionable insights to drive informed decision-making.• Stayed abreast of industry trends, emerging technologies, and competitive landscape to proactively identify opportunities and challenges.

• Collaborated with clients to understand their event requirements, translating them into technical specifications and recommending appropriate audio-visual solutions.• Conducted site visits and technical assessments to ensure proper equipment selection and setup, resulting in enhanced event experiences.• Led a team of technicians during event setup, providing guidance on equipment configuration, cabling, and audio-visual system integration.• Operated and monitored audio, video, and lighting equipment during live events, proactively resolving technical issues to minimize disruptions.• Trained clients and event staff on the operation of audio-visual systems, fostering self-sufficiency and enabling seamless event execution.• Maintained inventory of audio-visual equipment, conducted regular maintenance, and implemented quality control measures to ensure optimal performance.

• Ensured that all incoming support requests were logged and tracked within ServiceNow• Maintained stock of equipment for new employees, executed equipment replacement activity, and loaners• Updated asset management system to reflect asset location and work performed• Maintained AV & IT equipment inventory• Received assets, moved equipment within or between facilities & staged equipment for build/image activity• Provided support for various platforms including Windows, Mac, and iOS in an enterprise environment• Utilized Active Directory to quick assist end user with password resets and account unlocks • Experience with setting up PC and Mac computers using configuration tools• Supported multi-factor (ex: Okta Verify, Google Authenticator, SMS) in a corporate environment• Experience supporting cloud-based tools (ex: Office 365, Box, MS Teams)• Interviewed end users as part of pre-deployment asset discovery• Installed and maintained PC hardware and software• Performed system backups and data recovery utilizing tools like Code42• Resolved network communication problems independently and successfully

• Presented guidance and constructive feedback to colleagues to ensure tremendous results.• Organized workflow and ensured that employees understand their duties or delegated tasks.• Developed and maintained effective relations with all company employees and external clients at various levels of an organization.• Operated Graphics (PowerPoint, Playback Pro) during virtual shows successfully.• Assisted in resolving emergencies with immediate attention to leave with a pristine experience.• Aided in ensuring transfer gear is maintained and collected at the end of the show.• Coordinated with hotel staff to ensure timely setup and breakdown.• Provided high-quality service to all clients to produce high survey results.• Participated in an abundance of rigging setups, including The Ice Rink, The Big Game, March Madness, and more at The Cosmopolitan Las Vegas.• Provided maintenance support for audio/visual equipment, such as microphones, projectors, and lighting control• Participated in many pre-planning meetings to execute each show flawlessly• Provided direct supervision of team members including scheduling and timekeeping.• Managed daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time.• Programmed and troubleshot audio/visual equipment• Managed inventory control procedures to maintain proper inventory levels.

• Offered first-rate customer service for internal and external vendors. • Communicated equipment needs and performance issues• Tested, installed and configured the following audiovisual/videoconferencing equipment: microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards• Carefully and precisely set rooms in order to capture the perfect experience for clients and producers. • Met with guests onsite to ensure that their needs are met, and the equipment setup is working properly.• Participated in multiple setups and teardowns of main stages for productions of various sizes. • Provided hands-on assistance to bands and acts setting up on the main stage by loading in, out, and back lining their performances. • Acted as support staff on critical issues concerning artists/clients and their performances. • Used the equipment sheets to determine the equipment scheduled for set up and for the strike.• Anticipated equipment challenges and changes in a timely and professional manner.• Monitored events and checked in on customers throughout the day.• Ensured equipment is secure from theft and damage when in use.• Troubleshot technical issues and resolved problems quickly as they arose.

• Trained, developed, coached, and supervising of non-management employees.• Operated all projection and audio-visual equipment within the theater, both hardware and software, and maintenance as required. • Monitored risk management as it pertains to the theater• Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other mode of payment or accountability• Have completed the management certification program.• Controlled costs, including all direct operating expenses by tracking inventory and auditing processes involved in tracking those supplies.• Supervised theater maintenance including performing minor repairs and obtaining qualified personnel for large maintenance concerns.• Marketing and promotions of feature film engagements; scheduling of movie show times and the timely delivery of show times to all proper channels.

• Operated, repaired and troubleshot POS systems, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.• Ensured tickets are sold in accordance with the MPAA rating system and company policy.• Responded to phone calls and questions from guests in a manner that was consistent with company policies and basic kindness• Operated, prepared, and cleaning of all concession related equipment.• Conducted in theater inspections to monitor picture and sound quality, watch for film and content theft, and help maintained a safe quality environment within the auditoriums.• Up selling/Suggestive selling• Team Member of the Month for eight months (nonconsecutive)